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February 2024 by Kassondra Silva
The store was disheveled, there was garbage around the store. The app and store didn’t have stock accuracy. App had a product but in store oversold. Damage on a lot of product I considered buying. Shipment was in whole aisles and couldn’t make my way through with my 3 year old who is trying to climb boxes, unsuccessfully. Absolutely no coworkers, I get it, it’s 2024 all retailers are scrambling to save money but at least 1 CW to at least help out on the floor. A hard one with this store, it’s either you order pick up and come in and be disappointed with either waiting for the person to find your order (which they seem like they can’t find, ever) which half has been cancelled (and they don’t refund your money) or you can tell the person who picked them is lazy and can’t ask anyone where the items are (because you walk in and pick them up for yourself) OR you can come in and trip over future product and wander aimlessly in an empty and disheveled store leaving with 1-5 items. The cashier was so passive and I don’t blame them due to the environment they are working in, junk all around them, freezing cold air from outside blowing in, customer extremely frustrated due to the appearance of the store and mislabeled prices, they can’t even find a shred of enthusiasm for the customer to even ask about coupons or membership. Not sure what happened, I can see running your floor with a minimum but in this day and age when customer service is going to be what makes money in your brick, invest in at least a base number of hours per employee for that purpose.
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January 2024 by Jessica Kluba
I have never in my life seen such a trashed Joann's. Literally. There was trash on the ground everywhere, products mixed up, shelves mostly empty, and lots of workers standing around doing nothing. I thought it was inventory day or something, but this isn't the first time.It legitimately makes me sad.
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December 2023 by Food Critique
Every time I try to come here there’s some hand written note on the door saying what time they’re closing today. The other day it was 7, today it’s 6, and I’m sick of driving over here to never be able to get into the store. Why are the hours always different? The last time I asked an employee they said “because we want to”. Seems a bit ridiculous to me. If the store hours are changed there should be an online way of some sort to communicate this.
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November 2023 by Tracey B.
Every time I shop here, I tell myself never again. Why? Well they never have any shopping carts available, the place is always a mess, there's always tons of things out of stock, and the employees seem like they'd rather be getting a root canal than working here. Yet as a crafter, my options are limited because I refuse to shop at Joann's main competitor down in East Haven for political reasons. So here I am, once again looking for fabrics for my next quilt. Fortunately, I know how to shop the sales and maximize the coupons to my benefit enough to find what I need. I'm not quite organized enough to plan ahead and order things from better sources online, so when I need, I keep coming back here. I keep hoping that upper management can get this (and all the other Joann stores out there) turned around so it's a more pleasant customer experience.
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November 2023 by Rachel Postovoit
Beware of shopping at Joann online. My husband placed a fairly large order with them, and a week had passed and he never got an email confirmation for the order, or any sort of notification that the items shipped. Finally he called customer service only to have them tell him that the order was completely cancelled because one of the items was out of stock. Had he not called, no one would have told him this information as he did not receive any emails or communication from them telling him this. Long story short he placed a new order with them over the phone which took about an hour of his time. So what happened next? They sent him the order twice!!! And charged him for both orders, Even though they assured him the first one was cancelled. When he spoke to customer service again about this problem and how it was their fault, they did absolutely nothing to rectify the situation and told him to send the other order back. OK, so waste more time by having to package up that other order and go to the post office for them… Yeah OK. They’ve lost a customer, my husband will not be going back. We have spent a ton of money with them over the last year, you think they would treat their loyal customers better. We will be going to Michael’s from now on.
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September 2023 by Jessica Nigro
I went to Hamden store to get but 20 yds of material and was refused ti make one simple cut with no explanation the woman walked away from me and said I could buy it but she won’t cut it
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September 2023 by Angel S
This store is the worst jo Ann the manager is rude this people in there don’t want to help black people of people of color they will ignore you and walk off they will help there own but when it come to person of color they are so rude I have had so many situations in there any it made me feel uncomfortable I told the manager and she just walked away she is rude as well as the workers in there
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July 2023 by Maddie D
Had a great experience shopping. Tynaja was super kind and helpful with coupons and assisting me. Store was clean and organized. Lots of products available.
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February 2023 by Jeremiah The King Morales
I Have Not Gone There In 25 Years. I Went Back There 10 Weekends Ago And Honestly I Really Really LOVE Joann's Fabric And Crafts. After Not Being At Joann's For 25 Years It Took A Giant Toll On Me. If You Ever Need Any Craft Supplies Or Fabric To Back Something For Someone Then Go To Joann's Fabric And Crafts.
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February 2023 by Benjamin Shafer
Manager and employees are very rude at this location. Wouldn’t recommend shopping here.
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December 2022 by Clover Dale
I haven't been in the store in years. Visited 12/19/22. Store stock in chaos in many areas. Items in wrong areas. One section had sign on many areas indicating Sale until 12/3/2022. It was 12/18/22. I asked sales person why the signs were still up. She looked at her phone and after a bit said the sale was still valid, 70% off. There were many Sale signs around the store. At checkout, the customer before me had a full basket. As she was checked out, she was told that the sale price for many of her items was different than what she thought they would be based on their Sale signs. She had to decide whether she did/did not still want the item. She was not happy. Some she bought, some she didn't.I had two items. One was not the price I thought it would be based on Sale sign. I purchased the two items. I don't know if this issue had to do with being close to Christmas or is an issue all the time. So be prepared to not know for certain how much you will be paying for anything in your basket. December 2022.
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November 2022 by Raquel Baez
I just went purchased arts and crafts for my students. 70 % off. It was a great deal. Many sales. Love Joann Fabrics
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October 2022 by Daniel Borth
I went in the store to get transfer paper or carbon paper which I bought there before but when I couldn't find it I asked a couple employees about it and they don't even know what it is like they think I'm crazy I just want to make a stencil of a pattern
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October 2022 by Marie Howlett
they have great selection of yarn and fabric to make what ever you are into making
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August 2022 by Rob B
Custom frame department will excellent,had blue print of my house framed