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March 2024 by Hannah Battipaglia
Awesome team, they stayed late to make sure my car was back to me in time & everything was running smoothly. Appreciate you guys!
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March 2024 by Danielle Henry
the Monroe location in Hamden Connecticut did good quality work. The staff at this facility provided good customer service. I will be back.
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February 2024 by J
Some of the nicest people working here. Came in for an oil change, got some new tires & left with a smile from ear to ear.Super helpful at pointing out which parts needed to be worked on in the future & incredibly kind. Wasn’t super pushy about buying additional services, just gave straight facts. I’ll be back! This location is wonderful.
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February 2024 by Rachel Romero
I’ve taken my jeep compass to Monro muffler Brake shop in Hamden twice now and each time my experience has been wonderful. The staff there is knowledgeable, flexible and goes out of their way to make sure that your car is well taken care of. I trust them with my vehicle and will be going back for regular oriole changes as well as concerns with my car!
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February 2024 by Jon C
Good, honest mechanics and a great team.
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December 2023 by Chandra Kelly
One of the best shops I've been to. Lillian and Kevin are very knowledgeable and take the time to make sure you understand what needs to be done to your car and why. They even had Christmas coloring pages to keep my kids occupied which was a really nice touch! I'll definitely be returning here in the future and passing the word onto my friends and family.
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December 2023 by James Handy
If you would like mechanic shop to cause more damage to your vehicle, please bring your vehicle to monro in Hamden ct I had a friend of mine that took their vehicle here. And there are caliper End up coming off While my friend was driving down the road, causing a lot more damage.And if you want people to work in your car that are smoking on the job, go to the one on skiff st . I would never recommend this mechanic shop if you want a better mechanic shop to go to the one and Wallingford. That is a better location, much better mechanics there than the ones at hamden
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December 2023 by Kim Washington
The tires are inexpensive for my car, I go to them every year to get new tires on my car. Reliable and durable. Thank you very much for your service . The customer service is excellent as well. Also the technicians informed you the customer what exactly they are going to be doing. Thank you again to Kevin and Collin.
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December 2023 by Nick Novelli
Edit: based on their response to my review, I wasn't clear, so, to summarize: great shop. I'll come back next time I need tire service.My original post:I've never called an auto shop this before, but they are kinda charming. They put out coloring sheets and crayons which kept my kid occupied. And they explained how they did not over tighten the lugs which, should be a given, but definitely isn't, and when you're stranded by the side of the road, with a kid, and a puny little wrench that came with the emergency jack, is nice. Also they lifted the car up without bending anything - again, should be normal, but, nice. And it sounds like they know their way around TPMS (again...nice).
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December 2023 by Kostyantyn Yermakov
My case was complicated (old vehicle, rusted exhaust, + got incorrect spare parts). Monro team efforts and expertise made a difference. Thank you
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October 2023 by andrew blanchette
A like this location. The staff is knowledgeable and friendly. We have had gmultiple services done and given honest information on repairs needed or not needed. My son was also given an education on vehicle maintenance and the brake system on his vehicle.
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October 2023 by Charles Barnett
This place is awesome. When I had a flat tire on the weekend, they were able to patch it in less than 20 minutes while I waited — all at a very reasonable price.
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July 2023 by Geffrey Stopper
Beyond my expectations! Lillian fit me in on short notice on a tough day and got the job done for a very reasonable price. I'm quite pleased and satisfied!
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July 2023 by Bob Samuel s
Probably the most honest mechanics out there. Had an incredible experience with both mechanics. Truly felt like they had my best interest in mind. My family and I were treated like family. Can't thank you guys enough.
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June 2023 by Brian Cherrington
Not a good experience. Brought my vehicle in for an exhaust leak. Arriving, there's no one at the front desk and after waiting for a few minutes, I went outside and around to the garage side to try and spot someone. No one was in sight so I called out for someone and in the back corner of the garage someone heard me and stood up. They didn't say hi or sorry, coming, nothing. They just looked at me like I was an inconvenience and slowly started walking up to the front desk. I met them inside and explained I had an exhaust leak, asked them to take a look, and while they were at it to do an oil change and rotate the tires.I left and waited for a call back. They called a couple hours later saying they couldn't fix the exhaust because it's a car with turbo. I'm sorry, what? You're a shop that specializes in exhaust repair, and you won't work on my vehicle because it has a very common component that's on a large percentage of vehicles. I came to pick up the car. They charge me $114 for an oil change, pricey for sure but whatever. What gets me is they wouldn't fix the exhaust and when I asked to confirm they did the tires, they said no they didn't because they didn't think they needed it. When I said well I asked you to, he just shrugged.Monro wasted my time. We are a one family car and it's difficult to arrange getting the car into repair. Now I have to find the time to take it elsewhere when it should have been done by the exhaust "experts" at Monro. What a joke. Don't bother with this place.
