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March 2025 by Phillips G
Went for Emissions test. Not too long a wait as was late Saturday and there was a line ahead of me. Took about an hour.
Didn't use rest of store services.
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March 2025 by Denise Jacobs
Pep Boys get the job done for less. And in this economy we need more for our hard earned money. I recommend them all the time . Keep Up the good work Pep Boys we love you !!!
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March 2025 by Erica Alston
Daniel and the team at PepBoys are AMAZING!!! Daniel went above and beyond with the services that was provided. Car maintenance is such an inconvenience and always unexpected, so to have a team that provides A-1 service, you can be confident that your vehicle will receive all the attention and detail it deserves. I made the mistake of trusting BJ’s to purchase tires, BIG mistake, NEVER will I cheat on PepBoys again! By the way did I mention Daniel saved us way over $500? I promise you can count on the PepBoys on Dixwell Ave. #5starserviceyoucantrust
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March 2025 by demisse mazzetti
I had received a wheel alignment right before Christmas preparing for a long road trip. I had just replaced the front WHEELS AND RIMS hours before the alignment. About 3 months later, my tire exploded. i did some internet and word of mouth research. Almost everyone i asked including the Pep Boys works told me “uneven ware.’ both front wheels on the inside are bare after 3 months later? At this caliber? not a chance!
i had asked for what we could do since my tire popping was supposed to be impossible after a new set, alignment, and inspection. Was told to get new tires on and then they could help me, but they won’t help me with what i had lost due to errors on their part.
GO TO TOWN FAIR TIRE IF YOU NEED TIRES OR ALIGNMENT!!!!
They are cheaper, warmer inside, and better customer service when it comes to customer understanding.
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March 2025 by Heather Andrews
Larry was beyond amazing . I brought my car in first thing this AM to see what was going on with it. Larry from the beginning of day until the end of his shift had the best attitude and sense of humor. He got everything all straightened out with my warranty and now I feel soo much better driving my car. Larry amplifies what great customer service means! Thank you Larry for making this a pleasant experience!!
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March 2025 by Pamela Johnson
I have a greater appreciation for Pepbous after my visit. They diagnosed, gave suggestions/advice, and repaired my vehicle. No upselling, great explanation, and my car is back on the road. Thank you Pepboys. You’ve gained a return customer.
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March 2025 by Theresa EF
I have been going to PepBoys for about over 14 years and the only reason I keep returning to the Hamden location is because of Larry. He listens, treats everyone with respect and very welcoming. I believe because of him this location is a success. I used to live on the shoreline moved to the Avon area and I still bring all of our vehicles to the Hamden location. Thank you again Larry for always taking care of my family vehicles.
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March 2025 by Cherese Nesmith
They are nice people
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March 2025 by NOOR UDDIN MOHAMMED
I had a terrible experience at the Pep Boys Hamden location. I came in for tire balancing, and after being told to wait, I ended up sitting there for over 5 hours. When the advisor finally came to me, he casually told me that my car was fine, without actually doing anything. When I asked him why, he simply said, "I can't do it, I'm busy." To make matters worse, the lady at the counter was incredibly unhelpful and rude. The next day, I went to the Orange store, and they handled it with no problem at all. I will definitely not be returning to Pep Boys Hamden.
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February 2025 by K Mills
Mike is A-1
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February 2025 by Monica Grey-Childs
Knowledge. The staff found issue and provided me with a solution. Also suggested additional maintenance to bring car up to date with service requirements.
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February 2025 by Cedric B
They offered good discounts and completed service very fast.
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February 2025 by Chris Creegan
I thought the customer service was excellent
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February 2025 by Cin D
Danielle, Scott, and Larry have always done a good job of explaining and showing me exactly what needs to be repaired and why. They’ve been very honest about what needs to be done immediately, and how long I should wait for non urgent repairs.
I like that the inspection report includes pictures.
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February 2025 by Andrew Marchant-Shapiro
Poor communication. Oil change took two hours.
