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October 2025 by Jessica Milian
The vet asked me rudely to basically leave the line because my dog was barking.
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October 2025 by cesar abreu
It was super easy and efficient!! Archie was very friendly at check in and the rest of the staff was great!!
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March 2025 by Danice Jackson
On 3/9 my kitten was seen for vaccinations, his medical recorded was provided. It displayed what vaccines he was given and what was due. The worker in turn gave him the wrong vaccine, I was charged without realizing the actual cost. It was my first time at VETCO, I called customer service and they were of no help, I was told I could not get my money back or credit toward his next vaccine. This is a horrible way to conduct business, and a horrible way to test animals.
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December 2024 by Magali Scocozza
They forgot to discharge me after I paid, so I waited one hour without my dog and they only realized they had forgotten about me when I asked them if there was an issue. Also, I asked them to send me my dog’s ultrasound results and they haven’t done so yet. For the amount of money I paid I was expecting a better service. On top of everything, my dog has a laceration in her nose and they didn’t notice even though I told them I thought I saw blood there: I realized by myself when going back home.
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August 2024 by Gloria Luciano
I felt very pleased with the attention the puppies received. Very caring and nurturing.
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April 2024 by Tonya Batick
I didn't think my cat was going to do well but the veterinarian there was great
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April 2024 by Saige TheGemini
The Vetco staff was amazing! Even helped ease my dogs anxiety
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November 2023 by Kimberly S.
Awful, Awful, Awful...the groomers at Petco in Hamden did a terrible job at grooming my 6 month old Goldendoodle!!I asked for a teddy bear cut and not too much off his body and they completely shaved his body and face and left a little on his head. What was the point of asking and having pictures if they wasn't going to follow directions! I'm pissed! Never, ever again! They are the worst, when the grroomer didn't show and they called us ro reschedule that should of been an indication of their lack of professionalism. Extremely disappointed.
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September 2023 by Jasmine I.
Terrible experience with cathy p. My pup who is a crybaby but stays still when getting a bath, brushed and trimmed, apparently has caused trouble with cathy and she couldn't cut his hair but was able to trim him face, cut his nails, and clean his butt. Cathy is just lazy and didn't wanna cut his hair cause it would take too much of her time. We HIGHLY recommend NOT to book with cathy if you want your dog half done and smelling like an old person. Gotta give my dog a bath AGAIN.
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August 2023 by cctx9cs
Brought my puppy in for his 1st set of shot and the staff was very helpful and assisted me in picking the shots my puppy need and what to expect when I come back.
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December 2022 by Martin G.
Always really nice to my dog and I. I bring my senior rescue here for a PET-Icure. Get it? Actually, it's a grooming of bathing and brushing, too. Usually runs around $50 for your basic wash/dry and everyone has always treated my dude as a rockstar. Have used them about 4 times and each time, I have been happy and my pet seems happy, too.
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August 2022 by Toni T.
My puppy had a vaccination appointments scheduled at this location and they canceled three times which isn't inconvenient for them but for us since July 2022. This morning 8:28:33 I received a call from them and tried to return their call spoke a the front-end placed on hold waiting 6+ minutes rang back to the front they hang up. Called right back sane thing received a text from clinic and they just disconnected line. Very poor customer service
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October 2021 by Jacqueline M.
The worst experience at Petco in Hamden CT. Not only was my dog grossly groomed; I firmly believe I was discriminated against due to my race. My miniature schnauzer was shaved to nearly her skin. She had some matting but did not require this cruelty. Her ears were cut and bleeding. Her schnauzer brows completely shaved almost to skin as pink areas are visible. Brow area had no matting. There appears to have been no care to truly assess prior to doing the hatchet grooming. Her nails were not properly groomed. When I arrived to pick her up, I was told to pay first . I did not get the chance to see my dog prior to paying. This is classic discriminatory treatment of Black consumers when the mythical belief that somehow we are thieves and we must pay first for a service that is completely inappropriate. Then the mitigating audacity to ask me to even give a tip prior to viewing my dog. The tip did not happen. I paid $72.00 for this horrific experience. I called their customer service which is also lacking of the very word of service. I called several times promised to have someone to return my call and until this moment of making this written review have not received a call. I have demanded to be refunded. The treatment of my dog borders on animal cruelty. A consumer report will also be filed with the state of connecticut. Do not waste your time when having your dog groomed at Petco in Hamden connecticut.
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May 2021 by Aaron Plunkett
Awesome! Can’t beat the price for sure - $150 for what my vet wanted to charge $420 for? You bet I’m going here for my pet’s vaccinations!
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April 2021 by Tiffaney Hall
Love it
