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September 2023 by Ona Luna
Sub-par customer service, utterly rude employee.Brought a return with my receipt. The person processing the return had an enormous chip on her shoulder, and a scolding tone to boot.When I informed the employee that one pair of shoes I'd purchased was mis-marked as an 8 (they were the exact same size as the same pair in 8.5), her answer was, "Well what do you want me to do about it?"Went back later to look for replacements and was completely ignored until same employee hollered at me that they were closing in one minute.Don't recommend and won't go back.I get the impression that this person hates her job, and I sympathize, and wonder what's up with that store.
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July 2023 by Steve Crowson
Good selection adequate helpBut not the lowest prices (Costco).
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July 2023 by Joanna Schwarzenberg
Love that there are still stores open that sell their products and I don't have to order online.
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June 2023 by Richard Jameson
Rude as can be she need course in customer service.
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April 2023 by Christopher Gross
No real deals here. Same as ordering directly from them. Limited wide width men's
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April 2023 by David P
If you can't find a sneaker here that you like you might was well give up and go barefoot.
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February 2023 by Hisham Khalil
Extremely bad service from the girls in this store !!!!I am a customer for more than two years with Skechers and thus my first time went to return shows…they refuse with very bad attitude.Went to Meriden branch and it was my first time they did everything with a smile, thank you Meriden branch?Will never go back to Hamden branch ?
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September 2022 by Darwin Aviles
Very disappointing experience, been a customer for years but seriously this store brings the worse I have seen. Almost nowhere to find a person to help, then finally when I found one was at their phone and annoyed that I asked a question.When I was ready to pay, only because I found something and did not want to drive to the next store, then realized there was another sales person sitting on the floor at one of the corners behind the register talking to the first one, and do not worry I get it, if you are on lunch or a quick break that's okay for me as long as you don't interrump on the other person's job, right?Anyhow, trying to pay and the same thing, can not give a proper answer about their own current sale and just giving an attitude because I was making sure I was not being overcharged, and guess what, I was; which they had to do a return and take the extra steps for it to make it right. Definitely not coming back.
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September 2022 by Emiliano Arroyo
They have stock unlike the outlet store in Meriden CT
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August 2022 by Mickey Davis
A lot of different styles, but not a large variety of smaller sizes. Mostly women's size 8 and up. Leaves me to find my sneakers elsewhere.
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July 2022 by Darwin Morocho
Very disappointing experience, been a customer for years but seriously this store brings the worse I have seen. Almost nowhere to find a person to help, then finally when I found one was at their phone and annoyed that I asked a question.When I was ready to pay, only because I found something and did not want to drive to the next store, then realized there was another sales person sitting on the floor at one of the corners behind the register talking to the first one, and do not worry I get it, if you are on lunch or a quick break that's okay for me as long as you don't interrump on the other person's job, right?Anyhow, trying to pay and the same thing, can not give a proper answer about their own current sale and just giving an attitude because I was making sure I was not being overcharged, and guess what, I was; which they had to do a return and take the extra steps for it to make it right. Definitely not coming back.
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March 2022 by Jason Desautels
So these are the sneakers that I paid $60 for last week on 2/9/22. I went to go return them after wearing them for a day because the right shoe on the inseam was completely uncomfortable. I have worn Skechers for the last five years and never had to take them back before ever. Although, I did not have a receipt I did have my credit card receipt showing when I purchased them. I did not want my money returned I simply wanted to go get another pair of sneakers or even said just give me one sneaker to replace the one that is defective. I was told I could not return them because I wore them. He would not even look at my credit card receipt. Of course I wore them for a day how would I know that the inseam on the right shoe did not feel right if I didn’t? I strongly suggest you do not use this store at all they are selling defective products and then refusing to take them back and exchange them for an equal product. Included below are the pictures to show you just how worn they are. There is not a mark on them anywhere! I will never buy Skechers again and plan on letting everybody know my experience there.
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March 2022 by Monique Ford
I ordered shoes on line and had to return them; I called the phone number associated with the Orders and Returns on the Sketchers.com website;I was told that I could return the shoes to any Sketcher store or through UPS; I got out of work early in the rain and caught the Sketcher Warehouse Outlet before they closed at 7pm.Immediately I was told that I could not return the Sketcher sneaker ordered on line. even with the order number. They did not look up the number nor did they open the box to view the sneakers; they did not look at the return slip inside of the box but instead they directed me to the nearest UPS store at Staples which was a block up!Staples UPS scanned the box and returned the sneaker to Sketcher with out a problem and gave me a receipt.
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March 2022 by James Bond
Well organized and clean plenty of styles for females not so many for men.
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February 2022 by LCD PLASMA INSTALLATION
Today I walked into the store and the first thing the person screams at me is do you have a mask. Not welcome or is there anything I can help you with. It is not a state law to wear a mask. There is no scientific data that says a mask prevents anything.I specifically went to the outlet store hoping there was more of a selection than my local Bob’s store. I was able to find a shoe that felt good even though it was $79.With the attitude I was given when I entered the store I do not think I will ever return to the store.
