-
February 2024 by B Dobz
We were having our kitchen remodeled, and came here looking at flooring. Great customer service! Never pushy, gave great suggestions, and totally supported out final decisions with no pressure. We had several samples checked out, never once did they call pressuring us for a decision, or the quick return of the samples.Install went without a hitch. Installers were amazing! Very neat. Cleaned everything behind them. One day, and done. We can not say enough positive things about this company!Thank you Sullivan and Sons! We will use you again, and recommend you to anyone!
-
January 2024 by Vicki N
If there's something weird on your floors, and it don't look good...who you gonna call? Sullivan & Son!My husband and I are believers in supporting local small businesses, and rely on friends, word of mouth, and online reviews. After doing some research, I reached out to several flooring specialists to get quotes for our 40-year old hardwood floors to be sanded and refinished.When I tell you that Sullivan & Son runs their business like a team sport, it was fun to witness it. Kristen Sullivan was quicker than the competitors to greet me online and tell me that she would get me a quote the next day.In this team, Brendan Breen was definitely their star quarterback because he managed the job excellently from beginning to end. He took over where Kristen handed off and called me to talk about floor options. The price quoted was on the mid to high tier, but what stood out was the communication, responsiveness, and quick turnaround time.Right from the start, Brendan was so personable and did not try to sell us. He was very accommodating to our super busy schedules and personally met us at our home after work to give us an estimate. From then on, he kept in touch with us via text, email and phone (rare in the home contracting world). Brendan assembled a duo very quickly and made sure we were 100% happy throughout the process. At one point during the flooring and stair finishing experience, there was a slight mismatch in the work and our expectations. Instead of being defensive, he personally came out on a Sunday to meet us. Brendan not only talked to us, but also the flooring specialists, as well as their effective team leader, Brad Sullivan. He went above and beyond to show us he cared about how we all felt.Restoring ugly, old hardwood to its former glory is no easy feat and we are thankful of the skilled flooring specialists. Amazing teamwork and kudos to Sullivan & Son! We are so happy with the beautiful floors and stairs.
-
September 2023 by Nicole Heineken-Phillips
From start to finish it was a great experience. Good price, fast friendly and professional service. Will be using them again to do are kitchen flooring and carpet for the basement. Would recommend to family and friends.
-
August 2023 by Paul Varhol
Rafael and crew rock. Our great room carpet had major sags, to many to show in pictures. I had no clue that Sullivans could make it look new. I talked to Brad and he set me up. Making the house look great. Highly recommend Sullivan and Sons. Happy Summer.
-
March 2023 by Jose Candelario
The lady was rude. Rick was wonderful. But I can't get past her nasty attitude to the point she hung up in my face before I could get a word out. The worst.
-
May 2022 by Edward Lent
Tons of selection, all sorts of levels. Great salesman’s ( we had bill, he’s awesome). Super great installer who did an excellent job seaming. There was a slight shadow from the glue but I’m hoping that subsides over time. But as far as the pattern match goes, that was flawless.A great place with great service and selection and hours open, it’s my first choice for general carpeting.
-
May 2022 by Kerabike Cheshire
These folks are great! A pleasure to work with. No more expensive than the two BIG BOX stores. Excellent customer service. Knowledgeable. Very efficient, professional and incredibly hardworking instillation team. HIGHLY recommended!
-
January 2022 by Wayne Hsu
George and his team did great work on our retail space. They worked tirelessly until the job was finished. Great professionalism and workmanship. Highly recommend!~ Amy and Wayne
-
January 2022 by David Lacroix
november 6 2021 I paid half my bill for carpet installation . upon scheduling an appointment to come over my condo to fix and install carpeting no one showed up. rescheduled appointment for today jan 15 2022 and i called and asked what time they coming over , salesman said they are not coming over unless I pay 85 for travel . never said anything bout 85 for travel . so I paid half already 135 dollars and nothing !! took my money real fast!! VERY DISAPPOINTED AND EXTREMELY UPSET!!
-
November 2021 by Miguel Almodovar
I had a great experience with Sullivan & Son. The sales rep Kristen was responsive and knowledgeable and helped my wife and I pick out a two carpets while our two year tore around their showroom. The installation team was on time and efficient. Would highly reccomend.
-
October 2021 by Ann T.
Right now Brad Sullivan just left my home and was not pleased with the looks of my floor and contacted mannington to replace the entire project . I appreciate his concern and going extra mile . Ann Ruggiero
-
August 2021 by William Wade
Rick and the installers were great to deal with. They showed up when they said for both measure and installation, called when they said they would call for everything , as a contractor myself I understand how uncommon this is currently so it was very appreciated.Very fair pricing, will be a repeat customer.
-
June 2021 by Thomas Wood
I feel the need to post this review! I have had MAJOR work done in my house for well over a month. I had my ceiling collapse with a ton of underlying issues. I have had 5 separate contractors to address the multitude of issues in my house. Every one of them with the exception of Sullivan and Son’s wood crew was very uncaring of the fact they were working in my home.The crews were dirty and never cleaned up after themselves. However, Sullivan’s crew was amazing and to be very clear, they had more dirty work then anyone else coming into my house and yet they left with my house cleaner then even after I myself would clean.I find this to be very professional and respectful. When someone’s home is tuned upside down it doesn’t help contractors can make it worse. A big Thank you to the Sullivan and Son crew, I would recommend their work, their friendliness and professionalism to everyone needing work done in their home.
-
May 2021 by Amy V.
Everything was smooth sailing with Sullivan and Sons when installing luxury vinyl floor tile on the first floor of my home. From the sales service, product quality and attention to detail during the installation all was seamless. Communication was superior and I saved thousands over some of the bigger names. I can't recommend Kristen, George and Ed more. Love my floors! Thanks Sullivan and Sons, Amy Yelp
-
March 2021 by Johanna C.
Best experience ever!!! I went in on a Saturday looking for a 9x12 remnant for my living room- Bill was super knowledgeable and helpful without being pushy. He answered all my questions clearly. I called back on Monday when I was ready to make the purchase and was taken care of by another friendly, helpful staff person (Bradley?) My carpet was ready by Friday. The delivery and layout guys were awesome- they didn't leave until the carpet was perfect. I can't recommend Sullivan highly enough!!! Competitive prices, friendly, knowledgeable, professional staff. You won't be disappointed!!!!
