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February 2024 by Cleopatra Middleton
I went for a passport appointment a little early and was told to wait in the lobby, then called back in at my appointment time. My passport photo I had with me didn’t meet the requirements but the woman at the front desk (with a gorgeous silk press) told me politely and quickly took a new photo of me. She took a great picture and even complimented me. She explained the process and wait times associated thoroughly and effectively and made sure I understood each part. All in all a wonderful experience. Thank you!
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January 2024 by Kelvin Hammond
HORRIBLE customer service
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December 2023 by Carolina Yaneiro
The older lady with glasses who works in front, today, November 29, has behaved very rudely by not wanting to let me down. I have a one-month-old baby and today I came with prior support for my 10-year-old daughter's passport and I arrived 5 minutes later, because I took the wrong address and went to another email, he didn't let me explain and he told me I won't help you out of a very bad temper and turned around turning his back on me. I stayed with my two daughters there. The worst thing is that my daughter missed half a day of class. I DON'T UNDERSTAND WHY THESE PEOPLE CONTINUE SERVING CUSTOMERS IF THEY HAVE NO EDUCATION. I FEEL RACISM ON THE PART OF THESE PEOPLE BECAUSE I AM LATINA, I REALIZED BECAUSE WITH THE AMERICANS HE WAS VERY SMILE AND TREAT THEM VERY WELL. ONCE AGAIN DESCRIMINATED IN HAMDEN
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November 2023 by Joshua
Customer service horrible
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October 2023 by RJ
Those morons are lazy and useless. Quit. No one will miss you
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October 2023 by Jose Torres
Horrible service waited 35 minutes on hold to be sent to survey horrible horrible horrible
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May 2023 by Stephanie Pouncey
Good had to talk to postmaster was very polite
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December 2022 by Epiphan Evans
Ok location but few workers are just lazy or maybe they just hate they job. Michelle and one lady i couldn’t remember the name they So lazy.
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June 2022 by Eric
I went to three post offices trying to cash money order and recover a lost money order, and it was only this post office where the people were able to help me. Incredibly knowledgeable, incredibly friendly, great experience, best post office in Connecticut
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February 2022 by Loretta M.
Very , very busy location with great staff Parking is ok, private lot The building is very old and outdated Love that the choice of music playing
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December 2021 by Scott
I've been going here for years, and the staff has always been friendly and professional. It does get very busy at times, but they keep people moving as quick as they can (even with some of the "more demanding" customers (those customers probably account for the negative reviews). I've seen them deal with many types...they do a pretty good job of putting up with the more difficult customers. The background music (provided by the workers) is entertaining and eclectic, while being very appropriate for all. Nice touch, guys!
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July 2021 by D J
I get better customer service from the homeless cleaning car windows on Dixwell. I bought a stamped envelope at the post office because the male clerk said I needed it, went to the lobby to fill it out, got accused of stealing the 69 cent envelope when I came back by the other clerk, gave me a huge attitude telling me "I don't know what you're telling me this for" when I said I paid for it, but I show her my receipt and she shuts up real quick. She then messed up the address because she couldn't recognize that TO is different than FROM. Maybe if she wasn't so busy singing the Beyonce playing on her phone she could read.Also, better go before noon if this is your only choice for a post office, they randomly decided to start closing at 2pm.UPDATE: She entered the address 3 times and still messed it up, she put the return address for the send to.
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May 2021 by Leah H.
Hamden, Ct Post Office on Dixwell Ave. I am giving it 3 stars because everytime I have gone there ai have always been taken care of except on worker there. When I went in today I asked the worker if I could put 3 tracking numbers on one package since they were all going the same place right away she was rude to me. I told her she had a bad attitude and went to the side and got my packages ready. I dropped the whole conversation because I just wanted to do what I came there to do. When I went back to her because the other worker went to the back she told me to wait till he came back because I said she has a bad attitude. Then she proceeded to start a fight with me. Telling me why I got mad and after she yelled at me she went and got her manager. Im sorry but anyone would get upset the way she talked to me. The gentleman that did take care of me answered my questions that I first tried to ask her and I appreciate that.he answered me like I a person. What I found funny is she waited to get her manager till after she said what she wanted to say to me. I get being a post ofgice worker is a hard job but that doesn't give her the right to tall to people like they are the dirt you walk on.
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May 2021 by Jessica Smith
The men working there are always nice and helpful the women seem to just gossip a lot. The unprofessional things I have over heard .
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April 2021 by Christine Tomsic
Terri the nightmare , going to the usps up the street.
