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November 2023 by Karoun Charkoudian
I had an excellent experience at Bertera Subaru of Hartford, I highly recommend them. Noah, the salesperson who assisted me, was kind and helpful throughout the entire process. He guided me every step of the way, making the car-buying process smooth and enjoyable. The team at Bertera Subaru truly goes above and beyond to ensure customer satisfaction. If you're in the market for a Subaru, this is the place to go!
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November 2023 by Joseph Santos
Just bought a 2019 Forester from Bertera and had a great experience. Just a bit over 24 hours from when we wandered in yesterday to when we drove off the lot in our shiny new ride. Our salesperson, Harrison, was friendly and super helpful throughout the whole process. Definitely would recommend.
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November 2023 by Kim Fitzpatrick
When I was unable to get to Bertera, Harrison literally went the extra mile by coming to pick me up to make sure I didn't miss out on the opportunity to test drive the car I was interested in. He was low pressure but was able to answer all of the questions I had. He took me around to see all my options and was very clear about pricing and what was and was not included in the sticker price. I left the same day with my new (used) Subaru feeling confident in the deal and salesman for the 1st time in 3 car purchases! (From other dealers) Thank you Harrison!
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November 2023 by Sarah Buydos
I test drove every crossover SUV on the market before choosing a Subaru, and it really came down to the service at Bertera. Kaitlyn was my salesperson and she was phenomenal. No pressure at all and really made the car buying process much more enjoyable that past experiences Ive had. (Ladies, I know you know what mean)
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November 2023 by Jacob Phillips
Great experience with Bertera Subaru! Roje was very helpful throughout the process, and I was able to get a great car at a good price. For my first car buying experience, no complaints!
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November 2023 by Rita S
STAY AWAY!!!At first, my interactions here were pleasant. I was greeted at the door, the salesman was polite, & it didn’t take long for me to test drive the used Subaru I had come in to check out. I ended up really liking this vehicle & put a deposit on it with every intention of purchasing it. From there, it all goes downhill.I had asked what the interest rate & monthly payment were that I would be paying on the car, but wasn’t given a straight answer. This seems unacceptable to me, as other dealerships told me almost immediately! I am thoroughly disappointed & disgusted with my experience at Bertera Subaru in Hartford. By the time I was done dealing with them, I was so frustrated that I wanted to scream! A lot of back-and-forth and they seem shady/non-transparent.They have poor customer service, everything takes longer than necessary (not sure why…), I tried to contact them & they were not good about returning my calls in a timely manner, & it took almost 5 hours of back-and-forth over the telephone for my deposit to be refunded! This is just ridiculous! I should have trusted the 1-star reviews I had seen before deciding to give this dealership a chance. Stay away and save yourself major headaches & wasted time.This dealership is exactly what comes to mind when you think about a stereotypical, grimy car sales place. Buyer beware. On the other hand, if you are reading my review and still in the market for a Subaru, I cannot recommend Colonial Subaru of Danbury enough! I bought a brand-new Subaru from them for not much more than I would have paid for the used Subaru I was looking at here, and they were efficient & went above & beyond.
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November 2023 by Kerenia Soria
Issa took great care of me when picking my car. Pam from finance was wonderful she got me me best rate for buying my car. I love love love my Subaru. All around they are a wonderful team.
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October 2023 by Debbie Dorsey
We had the pleasure of working with Harrison on Saturday to trade out our lease that we previous got from Bertera as well. Harrison put us at ease right from the beginning of the process and was right on top of things and had us laughing and smiling the whole time! He stayed with us until we were comfortable with all of the information and were in our new vehicle, even though it was after hours! The staff was extremely helpful and kind and we couldn’t ask for anything better! Thank you Bertera and mostly Harrison! You’re the best!!
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September 2023 by King Sosa
Today I PURCHASED MY NEW SUBARU CROSS TREK ! I was GREETED BY HARRISON a MARINE .He was very up beat and had is Product Knowledge together. He took his time and found the right vehicle for me. Harrison is a NO PRESSURE GUY . I LOVE IT AND I WOULD RECOMMEND HARRISON TO ANYONE LOOKING FOR A VEHICLE. Thanks again SEE YOU IN 6 MONTHS for my first service. ALSO JOHN HAIR WAS VERY PROFESSIONAL AND VERY INVITING. Great attitude with a warm smile . I felt very comfortable doing business with John Hair. These two men are a credit to Bertera Subaru Company.
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September 2023 by Amarilys De Jesus
Fantastic first time buying experience at Hartford Subaru! Our salesman Noah was amazing from the start! He made sure that we were happy throughout the entire process and was incredibly knowledgeable about the brand. I had never driven a Subaru before and wasn’t aware of all the remarkable features and safety ratings that Subaru had to offer, but Noah was extremely serviceable, patient, and accommodating every step of the way. He presented me with various options that targeted my family’s needs and was always honest and attentive, trying to find the perfect car for us! I am so grateful to have had the pleasure and opportunity to work with Noah, as he always had our best interest at hand and wanted us to drive away in a car we loved! Thank you so much to Chris, Noah, and the Hartford Subaru team for making this a straightforward and enjoyable experience!!
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September 2023 by Ron Noske
We needed a car fast. We met Harrison while we were looking at the cars . We weren’t sure what we wanted but he spent all the time we needed to help us find a nice car. He was very knowledgeable about each car we looked at and took his time to explain all the features on the vehicle. He made finding and buying a car very easy . Thanks again Harrison
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September 2023 by Intelligent Queen
Very satisfied!!Car dealer named Harrison was so great. Listened to my needs first before recommending a car for me. He was very knowledgeable and pointed me in the right direction. He was also very witty and upbeat, loved that. A lot of dealers at car places are stuffy. Thanks Harrison, I feel confident with my choice.
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August 2023 by Jeffrey B.
Absolutely the worst con yet. Stay away!Bought a vehicle there and took it to have another place inspect. There were all kinds of issues that need to be fixed.It would seem that they do not carefully inspect the vehicles they sell.It was shocking to me how much stuff was not safe!
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August 2023 by William Chevett
We had a great experience at Bertera picking out 2 new cars. Katelyn completely made the whole experience for us and these were cars #4 and #5 we’ve bought from her. She listened to what we wanted, and picked out the perfect cars for us meeting all of the features we wanted, catered to a few unexpected events on our end and made herself available for pickup time. She showed us all the new features our cars had and walked us through them all. By far the best salesman we’ve had for anything, cars or other. We will keep coming back just for Katelyn.
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August 2023 by Lauren Klemonski
When my current car started to have problems, I went to Bertera to learn more about Subaru Crosstreks since they were a car of interest for me. I made a few visits there, working with Katelyn G for the most part. She was very friendly, knowledgeable, personable, and helpful. She helped us find the best deal, searching all inventory and pulling paperwork for various cars to allow us to compare warranties, prices, and mileage. We were able to find one that had a few small maintenance concerns, and she went above and beyond to tell the maintenance director directly and to test drive the car herself before we arrived to purchase it. She was very accessible at all times, keeping in constant communication and updating us when these maintenance requests were completed. We were so lucky to have Katelyn as our salesperson.The dealership overall is a very welcoming environment. Employees are attentive and knowledgeable and we were never stuck waiting to be seen by someone. This is our second Subaru we’ve purchased from Bertera, and we’ve never had a negative experience here. Not only do we enjoy Subarus, but we like the service we receive at Bertera, which made us happy to go there for our second Subaru!