Greater Hartford Transit District
Transportation1 Union Pl, Hartford CT 06103 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Greater Hartford Transit District
Greater Hartford Transit District provides transportation services for passengers, including those requiring wheelchair assistance. Reviews note that the drivers are often described as courteous, professional, helpful, kind, accommodating, and attentive, taking pride in their work and ensuring safety and comfort. The service enables trips to locations like Manhattan, with connections to trains, and facilities include restrooms, vending machines, charging outlets, and benches. Some experiences, like a nighttime ride viewing the lit-up city, are described as marvelous and magical. However, significant criticisms are directed at management and scheduling coordination, which is called a big mess. This leads to missed appointments and late arrivals at specific addresses. Communication is problematic, with pickup reminder voicemails often incomplete. The service area is very limited, excluding destinations like Wallingford. Vehicle conditions can also be poor, with views blocked by advertisements or equipment, contributing to nausea for some passengers. While Covid precautions like masks and social distancing are appreciated, the overall coordination and operational consistency require improvement.
Most Recent Reviews
September 2023
I went to Manhattan New York from here. I caught the train and bought the tickets right there. They have restrooms, vending machines charging outlets, benches to sit.
December 2022
It is ok. The reminder of the pickup voicemails are never complete; sometimes only the return time is the only thing i can hear on the message left. Also, very limited area services. I had to find a ride to go to Wallingford because they do not cover that area.... ???
December 2022
I have the hardest time contacting the customer service people. I have been trying to get a hold of a real person for four days. I need clarification on a few incidents that have currently happened and no one has the time for me. They are REALLY bad at customer service!!!!!
More Comments(23)
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