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April 2023 by Moeed Malik
This company is horrible. I highly suggest to use another company.Their devices give multiple missed test violations for no apparent whatsoever, except to keep milking money out of the customers pockets. It’s almost impossible. Trying to get in contact with them when you need them. Not to mention day I had a class action lawsuit against them as well.if I can give zero stars, I would!
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November 2021 by Monica Chaudhary
If I could give 0 stars I would. This is probably the 4th issues my boyfriend has had with them. Their interlock device keeps malfunctioning, they sent false reports to DMV and when I reported them to the BBB they tried to argue back with inaccurate information-good thing I had pictures and written proof, and their customer service is horrible!!!! If DMV requires interlocks and this is something that is controlling if we can still have our license or not they should be more accurate and have a better customer service! It seems as if they don't care because it isn't affecting their life at all-they just want their paychecks.
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August 2020 by Bree Kegel
One star only because you can't give none... Their customer service is absolutely awful. Every time I've called their tech support / customer service lines I've had to schedule a call back and wait anywhere from 1-4 hours to hear back. If you call their sales line you will usually get an answer, but they won't help you, only transfer you to the same lines that make you schedule a callback. This has interfered with my job and other obligations countless times. The device itself is faulty as well. I've been given false positives that the company is aware of, the device shuts off mid test at times, and sometimes doesn't register that I'm blowing for nearly 5 seconds at which point it can be difficult to blow for the full time required. Despite their name they are INCREDIBLY expensive, and they attempt to withdraw my automatic payments on wildly different dates from my due date which then results in overdrafts from my bank account as I don't always have the money in my account prior to my due date. They have also charged me different amounts (without justification when confronted) from $82 to $85 to $107. Overall it doesn't seem like anyone at LCI knows what they're doing or even cares to. Severely disappointed. The only thing keeping me from switching companies is that I can't afford their ridiculous uninstallation fee on top of the costs of a new device.
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July 2020 by Jermaine Aiken
This system is a total money pit..i have miss reading..while im at work the unity would power on..i got a 0.652 for eating a banana and a .65 for eating pizza..witch are non alcohol related. I am sick of paying for this..i havent drank a bit a liqour in 4 years and im still getting fails..the low is bad business
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March 2020 by Greta Munson
Not worth the trouble. have had my interlock for about 4 months, keeps turning on and giving me fail tests in the middle of the night. got it replaced at the shop, still giving me violations and making me take it in to be serviced. feels like the company is just looking for money. the company had done nothing to remedy this and it’s going violate my probation. would NOT recommend TO ANYONE.
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March 2020 by Liliana Garzon
I was driving normally, I put on some perfume and then the device asked me to blow and I did it, then it was marked as a violation and the car was blocked, I got caught on the street, I tried to call the company, I lasted 4 hours trying to get help and nobody replied, it is the worst service in the world, they should be more cautious because it is a company that has a lot of responsibility about their customers because it is wasted time for the people!!! ?????
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March 2020 by Brittany Dulina
STAY AWAY!!!! god awful customer service completely useless. Not to mention the device itself is absolute garbage. I had an issue with my device twice within a month or so each time the device wouldn’t turn on or it would start to turn on and then the screen would go black. I had to have my car towed to the garage twice to have the device repaired and each time I had to pay for the towing myself tried to call about getting reimbursed and they basically told me too bad. I will NEVER EVER recommend this company to anyone it is more of a pain, hassle, and aggravation than it’s worth,
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March 2020 by Melanie Elder
This company does no training what so ever so they cancel you for their mistakes. Dont waste your time or money.
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November 2019 by Sean Wood-zenkus
they have never picked up in under an hour even too pay absolutely awful company wish I researched them before I went with them
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October 2019 by Dimitrios Tsimis
I find that customer service has been very helpful whenever I had an issue. Overall I have no complaints. I just wish I didnt have to use it.
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September 2019 by Ryan Inq
Absolutely the worst customer service ever. On hold for over an hour still didnt pick up......called and did the wait for call back thing. Still no call back. Whwn I first had this company there was no call you back option. They actually answered the phone. Now every time it says "we are experiencing extremely high call volume " they've been experiencing that for 6 months now and cant ever answer the phone. This service is getting worse and worse!
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August 2019 by Marco Weiss
Honestly besides maybe cable companies they are the worst most uncaring, unhelpful companies I've ever worked with. You know what they are even worst than the cable companies! Its to long to go into all the details of all the different problems they caused my family. Trust me its worth paying a little extra for good service and a product that actually works!
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July 2019 by Tayler Butler
Couldn't give no stars so im stuck giving one. They need to recall this stupid machine it is a money laundering scheme and it DOES NOT WORK ! They try to keep you as a client but just dont pay the extra money for a different company this is my third device I was stuck in the heat with my two small children because the device kept "clearing " and they couldn't figure out why time to contact an attorney !
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June 2019 by Ray Heil
Horrible customer service.. currently been on hold going on almost 4 hours now.. second time it’s happened to me.. I’m going to pay out of pocket for a different company.. I recommend any and everybody stay away from this company!!!!!!!!!! Deserves no star!!!
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May 2019 by Mamas Meat
Awful company. Wait on hold >1 hour to speak with customer service. Every. Time. You WILL regret using this company! Multiple complaints with Better Business Bureau.