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November 2023 by Ray DesChamplain
While researching options to purchase 4 New Tires, I had the pleasure of speaking with a consummate engaging professional, who had my attention from the 1st "Hello." Prior to this call, I had reached out to a few of the "Big Box" retailers, one whose motto is "Nobody beats us, etc." Well, Tires Plus Wheels did just that! Apparently, the big box stores utilize "call center" employees who mean well, but are not particularly versed in knowing their product & pricing, and seem to be challenged in returning phone calls.Having been in sales for the past 40+ years, I know what great customer service looks and sounds like, and Tires Plus Wheels hits the mark on all accounts!Working with Shayna was a pleasant stress free experience, and coupled with her extensive product knowledge and professional demeanor, provide me with unparalleled confidence in choosing Tires Plus Wheels for our family vehicle. And, oh yes; Tires Plus Wheels "Beat the competition" pricing beyond my expectation! Great job from start to finish!Thank you!
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October 2023 by Andre Taylor
It's Saturday afternoon I have work 1245 am the next day I get home and I have a flat on my 2013 550xi bmw I go down the street to a tire shop to get some air...bead is broken won't say what shop I was at first but I didn't want to do business with them plus they never have 18 in tires In stock anyways...town fair tire is booked other places are closed or closing ....I call up star tire plus wheels they tell me to come on down...I arrive exceptional service friendly attitude the wife's husband assisted me I got decent priced tires I also didn't have to wait long as they were a few cars ahead of me no big deal I notice the guys take care of your care and takes time entering and exiting the shop I highly recommend here also they are family owned so all business helps I appreciate them and I will be doing business again with them
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September 2023 by Ron Heckert
Just a friendly business with great service. Reasonable prices and efficient work. Had a few tires repaired there and they never try to upsell. My next set of tires will definitely be bought from them. They’ve earned my business.
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August 2023 by Daniel Tucker
What is referred to by fire stone because fire stone cannot handle oversize wheels. I was told they specialize in oversize wheels and tires took my truck in they took good care of me took good care of the truck truck drives down the road between 70 and 80 on the interstate like a dream. Highly recommend these people
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July 2023 by carlos torres
Unbelievably i went and got a patch in the inside of tire which is better than a plug but more expensive 30 dollars at another tire place they made mistake and put tire white wall and all my tires are black so i ask star tire to correct it and all that needed done was to turn it around no parts no nothing just some work they charge me 30 Dollars i could not belive it they could of won a customer but thay decided to show me what they about got me once never again you think of situation.
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April 2023 by Lindsay Wilenski
i was originally very pleased when i went to buy my set of wheels and tires from them! super friendly, knowledgeable and helpful! had my set on for less than a month before i sold the vehicle. went to sell the set on marketplace only to find out the sidewall completely separated on all 4 tires. i explained my concerns, they have in writing i am honored 4 new tires, but every time i call, they tell me they’ll call me back later that day or tomorrow. i work in a dealership industry so i understand people are busy, so i try to give them a week or two.. still no call back. i am always the one to have to call them and only to get the same answer. it’s been over 2 months. i wanted to give them a second chance because i enjoyed my first experience but starting to think otherwise
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April 2023 by Gino Coons
Very professional serviceResolved my tire issues quicklyThank you Shayna... I will continue toBring my business to Star Tire Plus Wheels
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April 2023 by RJ Vélez
Thank you Angie, I didn't even know I could do or get them the same day, thank you!GREAT SERVICE, THANK YOU VERY MUCH!
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March 2023 by michael teal
I just wanted to say that this is my second time buying tires from these guys. And it was great just as the first time.They are kind professional and courteous they care about the person and not just your money.I am going to refer them to all.You won't be disappointed go there so that they can Hook you Up.
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February 2023 by Kevin Garraway
I called Star Tires about some rims I wanted. I got in touch with Nilda (General Manager) who was more than attentive who put me in touch with Brian (Branch Manager), Jose, and Shayna. I had such a GREAT EXPERIENCE with them and the rest of the staff!! They were PROFESSIONAL, FUNNY, and got me ready to go in a timely manner! And to top it off, I traveled from Boston to Hartford to get my rims and it was a trip that was WELL WORTH the time!! I HIGHLY RECOMMEND THEM!!!
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January 2023 by Angie Ann
Amazing customer service! Best prices around and fast service! They are life savors and I’ll deff be back again! Thanks Star tires and wheels team!
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October 2022 by Luis Gonzalez
walk into store this morning Brian explain to me prices and different options on tires Service was prompt and professional .
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October 2022 by Humza Malik
I hate negative feedbacks but I feel deceived by their dishonest practice. Needed a small crack on my after market Forgestar CFV5 wheel welded. Asked a lot of questions including any future problems, workmanship guarantees, etc. Was told not to worry at all as they do this all the time. I paid $150 for a small crack weld. Picked up my car n parked it in my garage n left town. Came back to drive it and noticed air was still leaking. A 2nd shop checked n leak was from the same crack.Reached out to Star Tires Plus and was told there is no warranty on the weld as the crack may open up from a bump or pot hole. They recommended I buy a new set of wheels.The wheel costs about $350. Had they not assured me on their craftsmanship and the quality of weld, I'd have never gone this route and bought a new wheel from the get go.Not honest vendor, at least not to me. I asked kindly for help and exception but was given no respite.
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August 2022 by Sean H.
I got four new tires from here a year and four months ago. People were there were amazing and friendly. I was recommending them to people because the financing was awesome. A year and four months later I came in because I had two slow leaks. I didn't recognize anyone at customer service and was stuck with a kid that didn't know what he was doing. I was told by him 30 min till they would check out my car. 30 min later they told me 30 more min. That was just to check it, probably would have been longer. I told them what Toyota told me about the leaks and the lady told me I would need two new tires. So I would have waited two hours to find out what I already knew. I asked for a quote for two new tires. It was $165 for one tire not including installing, balancing, etc. Toyota quoted be for $300 for two new tires and labor. There was only a Lady there getting new rims. She waited over an hour than expected. Also there was Husband & Wife who dropped off there car in the morning and was told to come back 2pm. They were waited another hour and a half for the car. I left before knowing if they ever got their car back. Hope they did because they were very nice people but very frustrated. I really wanted to give them my service because I had success in the past and referred people. They didn't care that I wanted my keys because I was leaving. Only go to finance and wait 24 hours for your car back.
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July 2022 by yamil ramos
Worst experience ever never again ? they mount tires on 30s no problem but here they are destroying my 26s
