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February 2024 by Hui Huang
Friendly and patient staffs who try to take good care of you. Sunday it closes early but the sitting area stays open for relaxing or work.
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November 2023 by XIAOLU GUO
Rude attitude
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May 2023 by Hannah B.
5/19/23 around 1:35pm came in to get some food and drink and the woman at the register was friendly, but kept being distracted and talking with her friend working with her. Due to this, my order was incorrect. I ordered a white chocolate Frappuccino, which is a listed option on the Starbucks website and I have ordered at other locations. When my order came out it was a white chocolate mocha Frappuccino, this would've been no problem and an easy fix by the barista but when I politely said I ordered a white chocolate Frappuccino, she gave me horrible attitude and said "well I don't have that here" very snarky. I was stunned, and so was my friend who was with me. I let her know that's fine if it's ingredients this location didn't carry but it is something Starbucks makes so I was just confused and she, again with attitude, that she had never heard of it. Okay that's fine as well but why the attitude? I'm just asking for clarification on my order that was made wrong by YOUR friend who YOU were distracting. Didn't even want to continue talking to her since she was so hostile. No option of remaking it for me, for replacing it since clearly it's not what I wanted I just had to take it. And if I say my order and there's some confusion, then I should've been asked, I was right there. Additionally, even if I had been heard correctly, what I ordered is what they gave me WITHOUT the mocha. Can't even give the benefit of the doubt if they were busy or anything because it wasn't, one was just rude and distracting her friend who was actually very nice and offered to warm up the cookie we also ordered. I'm a customer service manager for a major retailer, and this woman was so rude I would feel ashamed to have her associate with my company.
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January 2023 by Christina A.
This Stabucks was located in the Marriott downtown in Hartford CT. I expected it to be super busy in the morning (I went at 7:45 before a conference) but it wasn't, which was great. I ordered ahead on the app, which I was excited I was able to do since a lot of hotel Starbucks locations don't offer online ordering. The staff was okay. I was looking for my drink and they kind of just stared at me without helping me move the other to go orders around
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August 2022 by Karina
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don’t carry your wallet around. Staff was rude
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July 2022 by Karina Flores
Got rid of Apple Pay. What a inconvenience especially if here for a conference and you don’t carry your wallet around. Staff was rude
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May 2022 by Daniel Reynolds
Two of the women that were giving out the food coffee we’re very nice.but the The two women at the register was very rude and unprofessional. Also they ran out of certain things on the menu which is pathetic for first thing in morning. Just drive to dunkin donuts. This place is awful.
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March 2022 by Jai*Lee Diamant
Rude barista!!. I went to this location to avoid other not desirable location. When I arrived (11:30am)older barista kept me waiting for 3mins while she cleaned. I placed my order which she rushed,Grande caramel macchiato w/oatmilk honey&raw sugar.I tried to tell her &she ignored me. Pass my order to another barista I didn't see how much it was,it was loud&she mumbled. I get 1/2way to place check my receipt, I'm CHARGED for 2 Grande caramel macchiato Coffee. $2 for a splash of almond milk. I rushed back get there after 12noon. I tell her the problem&she's giving me an attitude for the inconveniences she caused me!.I'm trying to stay calm while she's being RUDE &other barista is laughing away. Older barista walks away w/out a word&the girl tells me she's going to speak to the Hotel manager. 4mins later,she tells me the Marriott Hotel manager cant do anything to come back tomorrow. WHAT??!.I'm fuming&upset how I'm being treated. I tell her I'm not coming back next day, I brought my Coffee today&you purposely charged me 2 Grande Coffee on my Starbucks app. She starts complaining how she doesn't want to be there&was there all morning.I dont care about her 5 hr shift& gets off at 12noon,NOT my problem. I'm continuing to be patient while she seems to be carrying on like she wants to physically fight. Her attitude was Unprofessional,RUDE &ghetto!.. She goes on she can't do anything because manager left her there&if she does refund me,she can only do one. I was not expecting a refund for the 2 charges. Yet,I did NOT receive NO apology!.She proceeds to carry on, finally finished transaction& sarcastically say have a nice day because I've been here all day,its nice&hot outside..Slams register, starts bad mouthing about me as I'm leaving..I arrived my place at 12:45pm w/a cold 1/2 cup of Caramel macchiato Coffee..I will NEVER go to downtown Hartford Marriott Starbucks again especially if I plan another visit to the hotel !!..
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December 2021 by Erica Perry
I luv starbucky's!
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October 2021 by Dragon Lord
Staff was extremely rude. Woman at the cash register acted like me having a gift card was the end of the world for her. After, while waiting for my order, I saw one guy try picking up his order and something that he'd paid for was forgotten. The barista handing out orders snapped that she wouldn't do anything about it and he'd have to get back in line if he wanted her to help him. The line was through the lobby and wrapping around the side into the hotel hallway, and then down that whole hallway. The guy took one look at it and just sadly walked away without his item. I felt so bad for him. I felt really lucky when my order came out with everything I'd paid for
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September 2021 by Abigail
This location doesn't take Starbucks cards (or at least wasn't when I came by this morning)
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June 2021 by Bhavin patel
This nice little shop inside Marriott. Relaxing environment.
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June 2021 by Evie R
It took us a minute to find, but it was totally worth that minute. The lady behind the counter was so helpful and nice. The coffee me and my friend got was delicious. I also got some baby carrots, and they were so fresh and made an awesome snack. Overall, this is the best Starbucks I've ever been to, and I seriously recommend it.
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March 2020 by CAST NANCI
Safe and convenient location inside the Hartford Marriott Downtown in Hartford, Connecticut. An easy 5-8 minute walk to the Connecticut Science Center and Constitution Plaza. Excellent seating throughout the Starbucks cafe with two large tv screens to view CNN, plenty of two seats and bench style seating with eating trays. I LOVE the sign language ?artwork at the entrance to Starbucks. Good customer service and plenty of staple Starbuck menu items such as susauge and cheddar on a English muffin and my favorite the Americano. Highly recommend this Starbucks 5 stars ⭐⭐⭐⭐
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February 2020 by Jaida J.
Literally the worst service I've ever received at a Starbucks. The staff here were very rude, rushed, & not helpful at all. Quite the opposite of what I'm used to experiencing at Starbucks. Typically their employees are friendly & helpful no matter how much of a hurry they're in. I will not come here again.
