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February 2024 by Micheal T.
I went here last spring and for some reason I couldn't get a moving truck. The customer service was rude and impolite. I kept having to answer a bunch rude questions and then couldn't even rent a $29.99 truck. The rates were reasonable but the customer service wasn't.
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January 2024 by Burgos E
Idiots I suggest you people if you don't want to work. Just stay home. Stop coming up with things and talking to customers. Nonsense like you don't even know your job.
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November 2023 by Nolys Hidalgo
Don’t know if he was having a bad day, but the representative with the unibrow had THE WORST attitude! The lady before me left cursing him out and I assumed she was in error. After dealing with him, I see he earned her disrespect. Honestly, if he doesn’t like customer service then find a new job. For a business as big as this to have representatives with such poor attitudes is disappointing. Won’t be returning to this location. If you have to come, avoid the uniman.
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November 2023 by Gigi
Do not allow them to go through with the dispatch of anything. Their trailer didn’t fit my truck I tried to buy their pieces and it didn’t work, so I had to go to other stores and purchase other pieces. They told me my reservation time would be pushed back when I tried to extend it to the time I left with the trailer I was told something else and they would charge me and extra day for bringing it back 2 hours later than their dispatch time on the paper.
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October 2023 by Nathan Macdonald
I arrived at seven this morning, and nobody showed up until 30 minutes after it was supposed to be open. I made a reservation for a storage unit last night, past 7 PM because my move-in went on late. And the customer service representative didn’t mention that I wouldn’t be able to get the unit last night because it was past seven. Very frustrating experience. Overall, I would not recommend this to other people.
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September 2023 by Mela Soul
The most disgusting employee/management I ever seen. They are so disrespectful! Except very young black girl who have nose pierced. She’s polite and matured the way how she taking of the customers. I will go somewhere else I don’t deal with rude peoples.
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September 2023 by MORGAN FISZEL
Reserved an auto transport weeks in advance. When I arrived to pick it up they did not have one. I was on a tight timeline to move across the country and UHaul failed. If you need a dependable company that does what they’re suppose to…on time…look elsewhere. Reservation 95817540.
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December 2022 by Kata S.
Can't say enough about the excellent customer service we received at Capital Ave. We so appreciated the professionalism,and fast service throughout the whole process. Thank you!!
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October 2022 by James F.
Rented a uhaul 10' truck to move my son to CT. Truck was super clean and the service in Charlotte and in Hartford was fantastic.
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September 2022 by Tanisha W.
Horrible experience at this store today, 8/28/2022. Three staff members were present when I returned the truck I rented. They were unprofessional and lack proper customer service skills. I will not go back to this store, in fact this experience has turned me off completely from ever entering another UHAUL facility. The staff at this location needs to be trained and taught how to be respectful and helpful to customers!
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April 2022 by Angee Higgins
This is the best Uhaul service I’ve had while trying to attach a hitch to my little Chevy Impala. I had originally set up an appointment with the Columbia CT location and they had me wait 3 hours for nothing as they over reserved 4 people at 9 am with the hitch guy arriving at 11am. I called this place and instantly the general manager named Kevin helped me on the phone and offered to attach the hitch himself. I didn’t wait at all for him to take it in and start on it when I arrived. Very happy with my service and this location in general, it was a huge help so can make my move back to Denver :)
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April 2022 by Lela Robinson
The staff is patient and helpful. I felt terrible for the staff dealing with irate customers during the busiest moving time of the month. These ladies didn’t hesitate to take care of everyone like they were VIP. They handled themselves professionally and remained courteous. It was amazing to see this type of customer service does exist.
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December 2021 by Pat Sundara
Kevin Skeet runs smooth operation, Feel comfortable there. I recommend it .
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October 2021 by Flawless Moda
Yesterday I requested services from this company, to carry my furniture, 2 employees who were doing work left my sofa in the trash claiming they were tired and that the sofa was heavy, it hurt me a lot to see my sofa in the trash because two lazy people didn't want to carry it she came to my apartment. after I have paid for the full service. They did this because they realized that I didn't speak English perfectly. regardless of language I think people should simply focus more on their work. because the fact that I'm not from here doesn't give people the right to think they should humiliate us by doing us an incomplete job. I'm going to take the photos and video of my sofa in the trash where they left it and I'm going to sue this company. this happens exactly at the uhaul of capitol av 755, at the 4pm loading.
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September 2021 by Stephen Humphrey
The customer service here was excellent. The person who assisted us was professional and courteous. The vehicle was immaculate and we had no problems. We were able to drop the vehicle off at a U-Haul near our destination and that also went smoothly. I'm always leery about these kinds of services, but my experience was great and I would rent from them again.
