Universal Tile is a family-owned business established in 1996, known for its high-quality service and extensive selection of ceramic and porcelain tiles. All in-stock material is imported directly from Italy and Spain, and stored in a large 40,000-square-foot warehouse. The company's designer showroom, located in the outskirts of Hartford, CT, features many display options that make shopping simple and enjoyable. Customers consistently praise the friendly, knowledgeable staff, including design consultants who offer helpful suggestions and personalized advice. Many reviews highlight the team’s patience, professionalism, and dedication to customer satisfaction, with staff members often going above and beyond—such as inspecting deliveries and assisting with project adjustments. Universal Tile provides products suitable for every budget and offers ideas for various design needs. Customers appreciate the caring and friendly atmosphere, noting the staff’s genuine kindness and attention to detail, even during delivery, when extra care is taken to load tiles carefully, rain or shine. The team’s expertise and excellent customer service make Universal Tile the preferred choice for tile shopping and remodeling projects. Overall, the business is highly recommended for its quality products, professional staff, and exceptional service, making it a trusted partner for any tile needs.
Adam was amazing to work with! I was on the hunt for a specific tile and Adam instantly put my mind at ease and helped me place an order to ship directly to me in IL that will arrive within the next week! His expertise and attention to detail is unmatched. Thank you so much again, forever grateful for Adam solving my tile... read full comment
May 2026
We have used Universal on 2 occasions to supply tile and related materials for reconstruction projects in our home. The staff is highly professional, very knowledgeable and always willing to help. We have had a truly exceptional experience and will gladly use them again in the future
January 2026
We found perfect tile and Kevin was so incredibly helpful and kind. He really helped us think through how the whole space would look when it was done and paid great attention to our budget! I'd highly recommend working with him.
