This CVS has been a familiar and appreciated place for many customers over the years. The pharmacy staff are especially praised for their kindness and treating customers like family, with some appreciating that they respect personal wishes regarding vaccinations and healthcare without judgment. However, there are frustrations with the store, including the loss of valuable employees over the past year and a half, which has impacted service and store atmosphere. Some customers find the self-checkout problematic, as it often has issues and requires staff assistance, making it less convenient. Promotions and sales can also be disappointing, with limited availability of free gifts and out-of-stock items, which seems to be a common CVS issue. Despite these challenges, many customers still recommend the store for its friendly staff and overall good service, although some miss the store's earlier days and worry about its future.
CVS Hebron has really improved recently. Their product line has been updated, and the staff, which has always been helpful, is more helpful than ever at checkout. Meghan was just great today at checkout and showed me how to use my phone to find more savings. Thank you Meghan for a delightful shopping experience!
August 2026
I'm unsure why people make excuses for this store.
July 2026
You cant reach the pharmacy by phone you can only leave a message for them to call you back what if your driving or cant answer when they call back. Then you have to start all over. Rediculous. Hire people ai doesnt help.
