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October 2022 by Leilani Turley
Went here to get vaccinations for my Rottweiler Luna. Luna is very energetic, happy and has never had issues with her primary care veterinary. But I needed a Saturday appointment and needed to save extra cash so I signed up for Vital care and booked an appointment here. I go into the 1:20pm appointment. Everything went well up until one of the Techs aggressively grabbed Luna and put her in a head lock to the point of choking her. I saw the discomfort in my Luna's eyes. Then she started yelping. I talked to the Vet about it and she didn't seem to have anything to say. My ten and 8 year old daughters witnessed everything and to top it off Luna was supposed to get 3 year Rabies and 3 year DAP and she only got 1 year. I called to ask for a refund as I will need to go to the primary care veterinary and they said they can't do that. "But they are very sorry for the harm caused to Luna" like that is going to help the fact that now I have to pay for another vet visit. WORST VET PRACTICE EVER ?
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February 2022 by Melissa S.
Long (super long) wait time every single time I come to this location. Not cause their busy - it's cause the staff are incredibly SLOW
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January 2022 by Ell B McPherson
We took our 9 moth old pup for nail grooming. When we made the appointment, the female attendant insisted we keep a late appointment so that TWO people could be with our Blue Heeler as it was her first time. When we got to the appointment, there was ONE young female attendant, she used a powder on one of our pup's nails. When I went to get her, she mentioned nothing of the powder, so I asked, and she looked nervous then stated that she wanted to be safe because one of the nails she may have clipped just a little too short. She wouldn't have said anything if I didn't ask. AND there weren't even TWO attendants working for that late appointment they insisted on. NEVER AGAIN PETCO!!!
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November 2021 by Lisamarie Briere Gadue
I have been bringing my dog there to get his nails done before and they did a great job yesterday we brought him back to have the spa treatment to have the shampoo and conditioner blowout of his under coat nails and teeth done Becca did amazing job he looks so good clean and his fur is so soft ❤
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November 2021 by Ashlee M.
Nicest employees we've ever encountered! We noticed that the prices on their website were much cheaper then the prices in the store! The employee was amazing! She was super helpful and went so far as to price match everything from their website!!! Not only was she amazing to us in regards to pricing but she spoke to us literally at length regarding guinea pigs and what they needed/what they eat/their habitat/etc! She also easily processed an exchange for an item with ease. All around extremely knowledgeable and friendly employee! Definitely management material- if she's not already! I wish I had gotten her name but she had blonde hair and maybeee glasses?
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November 2020 by Jennifer Johnson Nottage
Friendly and helpful! Also supportive of the community and Scouts in the Community! Thank you!!!
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November 2020 by Michelle Lewis
Excellent service! Bethany did an amazing job with our Bella. The staff is wonderful
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August 2020 by Sarah St George
I was very upset upon seeing a tank full of tiny male mice housed together. They looked far too young to be separated from their mothers. Also male mice tend to fight each other to death so this is very dangerous. By placing them in a tank together you are putting them at risk and also encouraging pet owners who rely on you to be safe and knowledgeable to practice unsafe housing. The cashier I brought this up to had no knowledge of their aggressive tendencies. Do the right thing and put the safety of animals above saving money. Also educate your staff better!
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August 2019 by Susan F.
Amanda does a wonderful job with Nicky every time. Highly recommend!
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June 2019 by Emma D.
I brought my German Shepherd in for grooming and can't say enough about how awesome Michelle is! She took the time to check what I had booked online and recommended a different package to meet my needs and cut down on costs. She was so sweet and knowledgeable! Highly recommend!
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April 2018 by Elizabeth B.
Petco grooming in Killingly is fantastic! My senior dog is both blind and deaf and has been groomed by Amanda for years. She provides him with a stress free environment and is very loving to him. He has a double coat and sheds constantly and always comes out looking great! Love that they use a drummel for the nails rather than just clippers. I also have a young bulldog and she has helped with her wrinkles and nails. Highly recommend, very friendly and knowledgeable groomers!
