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February 2024 by Jeannette Bethune
I decided to upgrade my 5 yr old phone and went to the Lisbon location. The guys were friendly enough but I feel should have been more professional. They made several comments regarding their store not being good enough to get in the products they want. I had asked for a blue option to a phone which prompted one of the comments. After being at the store over an hour I went home to discover it had no service. I assumed it could have been the battery life at 9% when leaving the store or the consist downloads that were happening. I discover the next day when I returned to a different at&t location that my phone number was never programmed into my phone at all. Not ok, it prompted me worry that someone else could have my number that I've had 19 yrs. New store took care of all my questions and fixed my phone.
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February 2024 by Brandon MacDonald
I went here to get a new phone. Told the sales associate I didn’t want a new phone plan or any insurance. Got my first bill and they switched my phone plan and added insurance onto my bill. My fault for not checking sooner but I thought I could trust them. I cannot even switch to my old plan as well. Very disappointed.
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November 2023 by Mary Bressette
I went to the Lisbon store AT&t and the manager Isaiah help me with a problem on my phone he was fantastic knew exactly what to do please give him a good word
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September 2023 by Jennifer Vatousiou
My husband stopped in there to ask a question about his phone. He gets home and they had signed him up for home tech service, he received a text message five minutes after he left the store for a $25 a month service. Now we play the game to get someone to remove this from our account. I don't know what kick back this store gets but be careful!
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September 2023 by Michael P
Knowledgable staff, helpful in recommending the right products and services.
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September 2022 by Michael Kalwara
Dillion and his co-worker at the store in Lisbon, CT were patient, professional, and helpful! My family was buying 3 phones and they helped us get a great plan plus the accessories. We called the store later on and they helped problem solve once again.
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September 2022 by David Aiken
I gave this store a 1Star because there’s nothing lower I can award it. This is by far the most non customer service establishment I have ever dealt with. Not only are they not willing to assist you with AT&T products purchased elsewhere, they won’t even refund for products that are purchased there. It seems they want to send you to the Corporate AT&T in New London or have you call customer service in India for resolutions. Won’t be going back to this store, recommending this store, or ever using any AT&T services or products again.
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September 2022 by Tim Plummer
Experience at this store was amazing fast friendly and amazing team of people got invited and helped soon as we walked in best experience at a phone store so far great job to all the workers there
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March 2022 by Abbagail Mell
When I walked into at&t yesterday I wasn’t planning on buying a new phone I knew I wanted one but I just went in to pay off my old phone and when I walked in the store associate Markel was extremely nice and patient and answered all my questions without hesitation, he told me about the promotions that at&t was having and helped me pick out my perfect new phone and gave me step by step directions on how to set it up at home so it wouldn’t be a hassle. I always said I didn’t want another phone bill but because of Markel I was able to comfortable make a decision that ultimately saved me money in the long run.Thank you for your help and thank you for answering all my questions without making me feel rushed or pressured to make a decision.I am definitely coming back there again for any further electronic needs.
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December 2021 by Micgoody
Kelsey was amazing! Although she was working alone she helped our family along with 3 others in a fast, efficient, professional manner. She took time to answer all our questions. AT&T are lucky to have such a great employee.
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August 2021 by Sandra Christians
Went to this store to change phone plans. Had much better service here than at sprint. Mike walked me through process and was very helpful. I also came in few days later to turn in old phone and get new phone activated he was very helpful and made process painless.
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August 2021 by Douglas Sherman
We were having issues getting the right data plan on our hot spot. It took a couple days but Mike got it right! Much appreciated!!
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June 2021 by Matthew Folsom
Kelsey was great with our transaction. Very friendly and fast process. There were a few negatives sun beaming through the windows made it hot with no shades and the ac didn’t work. Also the WiFi is extremely slow for a company who offers internet!
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June 2021 by Kaeley Duerr
Kelsey was AMAZING she spent a long time with me to get my issue resolved!!! But she was so patient and personable, I have never had better customer service!!!
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June 2021 by Bob Dumas
Very helpful, polite and had the items we needed in stock.