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March 2024 by Jordan Fisher
I couldn't get into my email to do the survey so I came here to say that Amanda was very helpful and I'm very excited to try the product she recommended me today. She was very informative of the return policy since the product she recommended wasn't exactly what I was looking for, which I'm very grateful for! She also got me excited to use a hair mask that I had picked out. Very good employee, enjoyed my experience!
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February 2024 by Elizabeth Astudillo
Please don't trust your hair to fix or cut it. Now I can't even put my hair down. It's horrible. I ordered a layered haircut and everything is awful. I don't even know what this is, but as soon as I saw that the cut wasn't what I asked for, I just wanted to cry. Oh no, poor my hair, I preferred to walked away from this place. And when I got home to show the mess of my hair everyone laughed at how horrible this is, I think a little kid who is learning to cut would do better. Please someone recommend me a good place to fix this haircut urgently. I don't understand why if there are people who don't know how to do haircuts just say no instead of damaging people's hair and this is not funny. Never never never never coming back.
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February 2024 by Kizzy Green
Manager walks around and follows you as if everyone is the same. Made me feel uncomfortable when shopping. Cashier at the counter was pleasant.
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February 2024 by Mallory Roco
Wow!! Jacob is amazing and I can trust him with my hair and all beauty needs. He's comfortable to work with and has great communication with his clients. I will always go to him. Go to him if your looking for a fresh amd Fabulous look for the new year
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December 2023 by Megan Alger
I’ve had poor service at Ulta all across America (I travel for work+ why are Ulta girlies so mean & inconvenienced by working?) and was ready to give up on Ulta all together after an awful customer service experience via their text & call option on a order I really needed which got severely messed up.I went into this store and AMBER made everything right single handedly, and in a way that portrayed that she was glad to help. I returned the following week and she greeted me kindly and assisted with my pick up order. Amber went out of her way to address the issue with my order, which wasn’t a simple or quick fix might I add.She is the only reason I’ll continue to shop with Ulta, and I will only shop at this location for that reason.I emailed customer service a stellar review regarding her service as well insisting she get proper recognition, I hope corporate does something positive for her per my request.Thank you so much Amber!X-Megan A
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December 2023 by kathy Allen
Love my Frankie, and he loves his fans coming upto him. Security won't allow it anymore. I'm done with mohegan sun's arena.
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December 2023 by Kelley Croteau
I was very disappointed in the customer service at ulta in Lisbon, CT. I purchased a concealer online for store pickup that read "in stock" online. I used my 20% off coupon (why I shopped there) and then my order was canceled. I then tried ordering it online and when I went to use my coupon, it stated it was already used. I then called the Lisbon ulta nicely explaining what happened and the girl (the one who canceled my order) was super rude on the phone telling me she can't give me a 20% off coupon. She told me to call guest services. I worked retail for years and I felt she was trying to get rid of me instead of trying to help me. If I were this employee, I would have tried ordering it online for the customer and found a way to offer the 20% off and possibly (if it was possible, offer free shipping for the inconvenience). After this, I will never take my business to that Ulta ever again.
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September 2023 by Kimberly A
Lisbon Ulta has such sweet employees
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August 2023 by Toby Smith
Amazing place to shop! Very professional, kind, generous, and helpful employees! Highly recommend Ulta!
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August 2023 by Miranda Kolek
Amazing place to shop! Very professional, kind, generous, and helpful employees! Highly recommend Ulta!
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May 2023 by Chelsae D'Alio
This review is for Jacob in the salon.I had my hair done with Jacob, color and a hair cut. Oh my gosh is he fabulous!!! His quality of work is fantastic, very knowledgeable and just an absolutely pleasure to be the client of. I will 100% continue to have my hair done with Jacob! Thank you for being amazing!!
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May 2023 by Lori Wadsworth
Great store and wonderful knowledgeable staff!
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May 2023 by Kristen Mitchell
I went into Ulta Lisbon today for first time. I needed some haircare products. Jennifer and Dennis could not have been more helpful. Store was spotless and well stocked. Cannot say enough about the customer service in this store! Can’t wait to go back!
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March 2023 by Ronda Orkney
Employees are super friendly. Clean, well light store. Only one out of three of us found what we were looking for though.
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March 2023 by Nicole Munroe
I highly recommend booking with Jacob, he is very personable and did a wonderful job!
