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January 2024 by Cheryl Bausum
My husband and I have been car searching for a few weeks and have gone to a few dealerships. So disappointed with the first two we went to and we decided to try one more as they had the car I really wanted. We drove to Hammonasset Ford in Madison and I am so happy we did. We found the car I wanted in the lot . The first thing I loved about the place is no one came out and or pressured us. We had all the time we needed. We went in and CherylAnn greated us we explained what we wanted explained what plan we had. She said come over let's sit and talk. She explained everything to us, answered our questions. Everything went so well we couldn't have been happier. We left the dealership new car owners with the car I have been wanting. I highly recommend going to Hammonasset Ford as for CherylAnn she will not do you wrong! She is professional and will help you enjoy the car buying experience.
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January 2024 by Fred
Even though my entire experience with this Ford dealership was conducted over the phone, the level of service I received was nothing short of exceptional. Despite the physical distance, the team made every effort to ensure a smooth process in purchasing my new 2022 Ford Mustang Mach 1.Their commitment to customer satisfaction transcended the miles between us. The staff remained attentive, providing detailed information about the vehicle and addressing any concerns I had during the remote purchasing process. Their professionalism and dedication made me feel confident and secure in my decision.If you're considering buying a Ford remotely, this dealership in CT is a top-notch choice. They've mastered the art of delivering a seamless buying experience, even if you're miles away in sunny California. Highly recommend their services!
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December 2023 by Zarya Dahl
While I was waiting for my parents car to be worked on, I heard them talking about new fees to add onto work being done for any customer in order to get more money. I have never gone back since.Edit: While it is true that I have reviewed places all across the nation, it is because coming from an affluent place such as Madison has allowed me the luxury of travel. I think the response to this post shows the character of this establishment. Also, the car would not be under my name when I did say that it was my parents.
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December 2023 by Larry Kalbfeld
Service is always done correct and for the price quoted. Never any surprises when you pick up the car plus they never give an annoying list of things that need to be done to the car. They review what could be a potential future problem but never pressure me to fix at that moment. At one point I had 4 cars when my kids were home. They were not all Fords. I ended up using Hammonasset Ford to service all my cars.
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October 2023 by Eason
English is not my native language and my English is not very good. The staff here are very welcoming and friendly. I like this place very much. There is only one thing that would be better if it could be improved. There was poor cell phone reception while waiting in the guest lounge area. The wifi here is a bit poor, hopefully that will improve in the future, but other than that everything is perfect!
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October 2023 by Michael Cavaliere
Everyone at Hammonasset Ford are great from sales to service.Your vehicle is taken care of and done on time.
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September 2023 by Brian Eliason
Worst customer service ever. I purchased a new $92,000 Hybrid F150 with an issue and they would not even call me back. The doors had a big gap on the bottom that allowed mud and water to come in.They completely ignored me and refused to fix the problem.Ford told me the dealership should of helped me. It took a year for me to find a reputable dealer to fix the problem.
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September 2023 by Brian Williams
Another great experience at Hammonasset Ford today. Their sales department is top notch and their service department is second to none. I highly recommend them.
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August 2023 by Dave Bienia
The staff at Hammonasset Ford was great to work with. CherylAnn was my sales person. She didn’t pressure me into buy any vehicles and answered all of my questions. She was quick to respond back to emails and phone calls. The sales process was smooth and quick. High recommend if looking for a new/used vehicle.
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August 2023 by Alexander struzinski
We need more stars for this dealer. Absolutely the best customer service I have ever experienced. You call, they pick up, give realistic answers, and see it through. that is the core of a top notch company in any business, and I have always been let down by other dealers or shops. thank you team!
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May 2023 by Holly Donohue
I have dealt with other Ford dealerships, but none compare to the service provided by Ford of Hammonasset. Their customer service and willingness to get your vehicle in and serviced as soon as they can is by far the best. They constantly keep you updated as to the progress of your service and go the distance when working with third party insurance companies to help the customer through the process. 5 star + rating. I highly recommend Ford of Hammonasset
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April 2023 by Steven Melillo American Memories
I purchased a Ford Transit connect from Bob Thomas Ford in Hamden and after just 3 short years my transmission went. I figured 4 or 5 thousand to fix but it was closer to 10 thousand for a new one. I had a relative working there 40 plus years and I was told at the time of purchase I was family until something went wrong of course. They did absolutely nothing for me and left me out to dry.I went to Hammonasset Ford where they were not obligated to do anything and was treated like family. Sal the service manager was honest about what he could and couldn't do for me which was refreshing since I was treated terribly by Bob Thomas.I will always appreciate the help Sal gave me and taking the vehicle of my hands with a great offer.Please reward them by purchasing from them knowing that when things go wrong they will not run away.Thanks again Sal...
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April 2023 by Tyler Bradley
Saw the car online and called the following day. I worked with Cheryl Ann through the process of looking car, getting numbers and finally buying the car. She made the process seamless, she was very nice. Highly recommend Hammonasset ford and Cheryl Ann for any purchase !
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April 2023 by Bernie Dennler
I ended up at Hammonasset Ford to check out a particular vehicle I saw online that I wanted to view. CherylAnn Wambolt helped show me around the vehicle and was very helpful answering the questions I had and walking me through some of the options I was considering. Overall, my visit was straightforward, helpful, and I was able to find exactly what I was looking for in a used vehicle right now. Thank you to CherylAnn and the team!
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January 2023 by Robert Sandore
Hammonasset Ford was extremely friendly, outgoing, and not like your typical dealerships where everyone is trying to overwhelm you. You can tell that this is a family run establishment, and they do what they need to in order to take care of the customer. I was very satisfied with the dealership's overall handling of my sale. I would highly recommend, and plan to buy the rest of my Fords at this location.
