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February 2023 by Chris W.
I would give a zero if I could. Very unprofessional. I called when I needed help after being locked out of my house. They confirmed an appointment for me and then called two hours later to tell me they were canceling and could not help me. Not only did they not seem to care at all, but they also waited two hours to call me back and tell me they weren't going to make the appointment. I could have used those two hours to find another locksmith that cared enough to help. Would not recommend to anyone.
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December 2022 by Rae H.
I lost the key to my car and took a chance that they would respond to my text (option on their website) on Christmas which they did. I texted back and forth with Rick who set everything up for today. The tech Erik came out today despite being off for the holiday and took care of me. He kept me informed, arrived timely and was extremely pleasant, helpful and kind. Excellent service! Highly recommend!
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December 2022 by Crystal Cobb
I lost my fob called Rackliffe ..Eric came to program a new fob, it took less than 30min.. Eric was respectful,n friendly.. I give Rackliffe n Eric 5 ***** Thank you again Eric...
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September 2022 by Michael C.
Thanks for the excellent customer service and the dedication to excellence in locksmith services, You are our trusted and preferred locksmith for the Retail T-Mobile stores we operate. Sincerely, Michael
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June 2022 by Rissa N.
I needed a spare key and fob for my 2014 Malibu. They gave me an estimate and when the key I already had broke, I returned, they cut and programmed they key and fob quickly. The price was VERY competitive and they were fast, professional and friendly. I would not hesitate to recommend them.
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March 2022 by Jaden S.
I will keep it short and sweet- who wouldn't want a retired cop fixing your locks? Quick quality service for lower then anyone nearby.
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August 2021 by Lisa DeRose Castro
Had two fobs programmed in less than 15 minutes and I was on my way! Thank you
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August 2021 by Bill M.
I had just moved to Madison and locked myself out of my house on a Sunday afternoon. I called their emergency number and left message. Never a call back, nothing. Great Service
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February 2020 by Michael Pappas
Honest, friendly, on time and reasonably priced
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January 2019 by Lauren R.
I have to say this place is great! I was locked out and they texted me the whole time giving me updates. They had Marc come out and he was great!
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January 2019 by Daniela Balzano
Rick is so awesome! He went above and beyond to help us find the right safe to fit our needs… He was very responsive and had great customer service. I would highly recommend Rackliffe lock and safe!
