Build-A-Bear Workshop in Manchester offers a unique and engaging experience for customers of all ages. Customers can create their own personalized plush toys, adding outfits, sounds, and scents to their furry friends. The store also provides the option to record a custom voice message, adding a special touch to any plush toy. The store is known for its excellent customer service, with staff members described as "wonderful," "personable," and "welcoming." Customers have praised the staff for their attentiveness, even when the store is busy. One reviewer noted that the lone staff member on duty was "amazing" despite having to manage multiple groups. While the store is generally well-received, there have been some instances of temporary closures due to technical issues. However, the overall experience is described as fun and enjoyable, making Build-A-Bear Workshop a popular destination for birthday parties, office events, and community gatherings.
Quieter location if you’re looking for limited edition bears.
June 2025
There was only one woman working and she had 3 groups making bears, she was wonderful considering how crazy busy she was running back and forth between the groups. I'd give them 5 stars, but they get 4 due to being short staffed. Again not the young lady's fault as she was amazing.
May 2025
My son loves his build a bear for his birthday. The big 7 🎉🎉🎉
