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February 2024 by e lebron
Only thing it's a 2 hour round trip for me to go here
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January 2024 by Christie Christensen
The store personnel were very helpful, courteous and professional. However, the pants I exchanged were supposed to be size 46/30 and they measured 33 inches in length! We had a funeral so my husband had to wear them - I had to duct tape the hem so they wouldn’t drag on the ground. Ridiculous the inseam sizing was so wrong. Now I’ll have to take them to a seamstress and pay another $25 to have the $88 pants hemmed correctly. Very disappointed.
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December 2023 by Muhammad Shabazz
Great customer service!
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December 2023 by Dean Ellington
prompt friendly service!
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November 2023 by Beth Ziobrowski
Outstanding service at the Manchester location!
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October 2023 by paul desmond
Noticed a negative trend in costumer service here. I know employees have people skills the only thing I can hear when im in the store are the personal conversations of employees. Don't mind it at all just direct a portion of that energy to the people in the store."Hey can I help you find anything?"Would be something nice to here.While I'm standing at the register in purgatory. Waiting. It wouldn't bother me at all if I herd "I'll be right with you"Instead I herd:"Are you taking him?""No you take him"I probably stood there for 5 min while they clearly acknowledged I was there.This isn't one poor employee this is all of them every time I visit the store which leads me to believe they're leadership is failing them.I'm not looking for valet parking I'm looking for basic sales floor skills. Everyone that has shopped here knows they are paying a premium it is the least you could offer.
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October 2023 by Sharon Walthew
The salesperson, Ron, was so helpful. I could not have completed my order successfully without him.
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September 2023 by Iriana Cruz
This is the place to go for the big and tell man in your life!! The clothes are the best and the sizing is just perfect.
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June 2023 by David “Earthling” Fromerth
Tried to come here twice this week. First time was Sunday @ 4PM. All posted hours indicated they were open until 6PM. Doors locked, no one here.Today, I new I world be cutting it close but I got here @ 6:55. Doors already locked. The entire rest of this mall is open at least until 8, these guys are closed @ 6:55. Frustrating for sure.UPDATING: Finally got there when the doors weren't locked during their published hours. They are quite understaffed, but the person there was awesome and very helpfull. Answered all my questions and was able to find most items that I was looking to get. Upgraded my review as well to more stars. Hope they can resolve their staffing issue so they can stay open during published hours.
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May 2023 by Jay Barbuto
The ladies at DXL help me out SO much every time I'm there. They're honest, helpful, friendly, and most importantly PROFESSIONAL!They go the extra mile to ensure that you're looking sharp for your big event. 10/10 WOULD recommend!!
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May 2023 by hardrubbernips_
Employees are very rude. Only 'big' people are allowed, or that's the vibe I got anyway. I wanted to shop for someone I knew but the employees just wanted me to get the hell out since I wasn't 'big' myself. Also backpacks are apparently not allowed? First and last time I consider going there.
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April 2023 by Luzy Avila
What a great store. very organized, many selections, easy to find items. Friendly staff as well. The only reason they didn't get 5 star rating was because I tried calling prior to driving to ensure they had an item in stock, Instead I got voicemail and no call back.
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March 2023 by Calvin Joseph
Horrible the customer service has gone downhill it's not what it used to be
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March 2023 by Eric Gallegos
Friendly clean and full of what I need to buy, prices are reasonable, but name brand!!!
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March 2023 by FOOD HAT
Great customer service from Ron, he was the only guy there but he still took the time to help me out between busting his butt running the store and helping other customers. I'd definitely visit again if I didn't live in Washington.
