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January 2024 by Sasikumar Ramu
Overall the experience was good. Received the appointment with short notice period and completed the service quickly. Thanks much for the quick turnaround.
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January 2024 by Debra Kowalec
When I checked in for my emissions test I was told it would take 25-30 minutes. It was done inn less than 25. KUDOs.
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January 2024 by Javier Filigrana
Great service
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January 2024 by Melissa Philbrook
Waited 3.5 hours for a tire patch. They were busy, so I get it. I get my car back to have scuff marks up the side of my door. I just paid 30K for this vehicle 3 months ago and they couldn't even tell me that they did that. I sat and watched them do it to a black BMW suv that was parked by the waiting room inside the garage and my stomach dropped because I knew all the work areas must not have room to open the doors without scraping into other things. Don't take your vehicle here unless you do not care about getting it back with less paint than when you dropped it off.
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January 2024 by Tom Leone
Once in a while I bring my cars in to get fixed. Most of the time I bring them in for preventative maintenance to where I request the technician goes through the entire car and report on things that need attention. I believe the technician and management gives a thorough report and does their best to take care of me on pricing etc... To date I can say that this relationship has kept my family safe and my cars have yet to leave me stranded! I also appreciate my Firestone Card and the benefits that come with it.
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January 2024 by adeana rivers
Terrible customer service!!!! The store manager Chris is rude, hostile and swears at his customers, as if this is his own personal place. He is unprofessional and said he doesn't care if ppl call corporate on him. SMH 5 thumbs down! He needs to be fired!!
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December 2023 by Caleb S.
Firestone accurately delivered all services advertised and took the time necessary to hear and meet my needs. I'd recommend Firestone as your primary auto care facility!
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November 2023 by Qushane Douglas
Never again going back. got my car check cause it squeaks when i brake they said nothing wrong with your brakes something else was... still my car squeaks when braking
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September 2023 by Jim James
Corporate Cold! They had my truck for 4 days and then told me they wouldn't put it on the lift because of surface rust on the undercarriage. They still insisted I pay $120 for them to tell me that though. I took it down the road and they put it on the lift no problem; then we laughed about these Firestone people. Don't waste your time with these guys; they don't like the work, just your money.
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September 2023 by jevarus howard
Installed tires I received from somewhere else. Did a great job convenient and quick.
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August 2023 by Jennifer C.
We were in a road trip to NC and had battery issues. Chris and his team had us in and out with a new battery install in 25 mins. Top Notch
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July 2023 by Joseph
Went in and out for rotors due to shaking on the highway and they were done within about two hours on a sunday morning. Its been a day or two and they feel great. Hopefully it stays that way!Service: Brakes
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June 2023 by Alex Feher
I got charged $303 dollars for front Lugnuts they charge me for things they didn’t even do they told me I needed things that I didn’t even need that already got done and there was nothing wrong with these people are crooks I paid over $1500 for two tie rods and link bar and front Lugnuts which they didn’t install the ball joints even right looks like a kid did it I was barely highly would not recommend unless you want to get robbedService: Wheel alignment
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June 2023 by Karma R.
Upon calling to inquire about new body damage done by an employee, was told to go f*** myself by the shop manager after insisting my door was dented. Corporate office was very helpful with sorting out the fiasco but it shouldn't of happened in the first place let alone need to be readdressed. Im applauded that a manager would have the nerve and audacity to speak to a customer like that, after several thousand dollars of work was done. Im also highly concerned about what kind of workplace environment this manager is creating for people who are likely entering the field.
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June 2023 by Tim P.
First off, they cannot call themselves "complete auto care" if they don't do everything automotive. My car's air conditioning will not turn on. I had another mechanic look at it and he replaced the components that would typically be the problem but nothing worked. So I decided to bring it to Firestone. They refused to look at it because I had already changed the parts that they would have changed and as he said " at this point it would be too much of a headache for us to figure out. I wish my other front desk guy had told you that we really don't do electrical diagnostics. So at this point I'm going to say take it to the dealer. Sorry man". So if you need expertise of any kind, don't waste your time with Firestone.
