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February 2024 by Katherine Molinari
Customer service is great. I accidentally donated something sentimental and the employees all worked together to help find it. They also have a great selection of clothes.
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January 2024 by Kryztoffero ..
I will start by saying: I used to love the "thrift life". Goodwill used to be one of my mainstays. This store used to be fun to walk around, hunting for things I needed and the occasional "treasure". No more! It's an open secret that all the best stuff gets shipped out to "listing locations". Gone are the days of local being kept local. All the best gets leeched out of local economies and sent to "higher end" areas, where they can get the most for it. Don't believe me? Check their website! $40,000 rings! $500 Nintendos! Goodwill has lost sight of their mission! They think they are a high-end boutique shop... seriously! This is a USED-ITEM SHOP of which everything they get is FREE! Most of it is very dirty, missing parts, or plain does not work! Lol, what world are we living in, that they think they can get these prices? A heavily used, scuffed, 10+ year old, dirty, stinking, caked with hair, missing beater bar, no attachments vacuum for $100+... seriously, Goodwill? Look up how much the CEO of this "used-item shop" gets... your eyes will leap out of your head. Also, ever since their "war on re-listers", their asking prices have gone insane! I know it's a "war on re-listers" because I heard it straight from the horses mouth! I was walking by the front cashier area, and saw a well dressed middle-aged man over to the side (what I assume is the manager, never saw him often, only coming to the front if there was a problem. Probably in the back, rubbing his hands together, pondering how much he can fleece people) talking to someone he knew. They were laughing about how much their prices increased, taking joy in the collateral damage their "crusade" was causing to regular shoppers like me, and my wife. I remember him saying, "It's not my job to make sure re-listers can get the most in returns! It's to make sure we do! Hahaha!" I've given this goodwill, and others, multiple chances. No more! Unfortunately, I'm done with thrifting, and it's sad. I liked giving old items new life, keeping things out of landfills, but why would I pay $20 for something, heavily used, when it's brand new for $25? They need to be called out on this! More, honest reviews on their practices is a start! You've lost 2 customers, not to mention family and friends we know that say the same thing. Taking advantage of people, it makes me sick! I won't be back, and good riddance... zero stars if I could! GET WITH IT, GOODWILL!
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December 2023 by Mykey Blanchard
Actually not suprised to read these other reviews. My 6 yr old saw a spoon/fork he wanted. There was no price on it as with many of these other reviews. When we went to the counter, they were very rude and said they would need to get a price for it, but not till they waited on the "paying" customers? Really? A used plastic spork? And maybe I would have purchased more if this didn't happen. Someone else came over to the counter while we were waiting that appeared to be a manager. I asked her if she was a manager to confirm and she replied yes. I explained the situation to her and she as well said she would need to go into the back to get a price? Again, on a plastic spork? Finally she came back with a price of a dollar. Unreal. It took almost 15mins and all for a dollar? I guess they are really desperate to get that money.. I will never be going back.. smh
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December 2023 by Lisa Cannady
It was ok
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October 2023 by Kina T.
This is probably the worst Goodwill I've ever been to. The Rocky Hill and Bloomfield locations have better selections though they can be hit or miss, but at least sometimes they're a hit. This location is always a miss. And it smells.
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September 2023 by Jennica A.
Bought 2 pickle ball paddles, one priced at $2 and the other priced at $3. I asked why they were different prices because they were the same make. Cashier comes back with BOTH of the paddles marked at $3!!! HONOR YOUR PRICES. If you won't change the higher price then at least KEEP the other one as it was!!!
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August 2023 by Crystal Pharma (Sreymom)
Great place to shop with good values
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July 2023 by Daniel Britschock
Good store prices are cheap. : UPDATE Knocking off a star because they have gotten rid of the paper tax write off slips. It's so inconvenient having to go online for something so simple.
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May 2023 by Nancy Smith
Love this store! Always find something fun and useful.
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April 2023 by Tia Ouk
Today I left this goodwill store feeling disappointed. I found a sunglasses towards the furniture areas. It was just laying there. I thought probably belonging to one of the shoppers. So I really like it , but it didn't have a price on. I waited in line to cashed out. The employee said she needs to check the price . The freaking price is $12.00 for a pathetic used scratches sunglasses. I told her no way it's 12.00. I asked to see the manger or supervisor. Supervisor showed up. I told her can't be 12.00. She said its a "DKNY". I don't care if DKNY, this place is ridiculouslydishonest and expensive. To people who is planning to spend their hard earned money go somewhere else. this store is highway robbery. I will rather donate my stuffs to SAVERS,; SALVATION instead at least savers gives you 20% off of your donation..
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March 2023 by Avery Jane Waszkiewicz
Love going and finding great deals! The staff is amazing and super helpful!
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March 2023 by Melissa Summerlin
Prices are to high must check each item carefully as many items are damaged or incomplete. Some good deals if you have time to search.
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February 2023 by Fffr
1 star do not recommend. when i came in the store i was approached by a woman with short hair and she barked at me like a chihuahua and was talking about all the employees. Pricers are stingy and store is dirty. If i could give 0 stars i would. Yall should close.
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February 2023 by Heidi Marcoux
I find some of the home good prices are quite expensive, esp since they're 2nd hand and donated to them. I know it's a fund raising entity but I have to wait for it to go on sale to afford it on my fixed income...
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January 2023 by M K.
There's a lady between 50-60 years old long hair ( most of then have short hair) ,think she thinks she owns the place ( theres always one in every store"sad", I ask for a price a musical carrousel that was In the back of the store were all the ceramic little things price at $1 max 3 are, I ask the lady at the register how much it was she said let me look for the price as soon these lady move from the register these long hair Karen comes and tells the lady who was helping me "ooh I will look for the price she didn't even went to the back she made up a higher price $5 , I think she forgot that is a goodwill store that sales at lower price to help the community , and others that cannot buy regular higher price.