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May 2023 by Olivia Roman
We made an appointment at 4:30 for an hour. Once we arrived Fredrick told us he didn’t have time do anything with our taxes. Fredrick was every rude and did not listen to what we needed.
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April 2023 by Rex Post
Had my taxes done by tax prep service for only the 2nd time in 38 years due to moving from another state and selling my house. My agent was Frederick and he did a fantastic job. He was very friendly and knowledgeable and eased any concerns that I had. I would definitely have him do my taxes again and highly recommend him!!
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April 2023 by brandon delisio
Card was charged double and its been over a month and they still have not refunded my account. Extremely unprofessional. Every email I get back is the same bull, "I reached out and it says processing" I was there in February and its now April. AND YOU WANT ME TO TRUST YOU WITH MY TAXES????
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February 2023 by Stacey Hopkins
Gary Basile is great I've been going to him for years now and he's always awesome
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August 2022 by Yunhi Chalaa Chal raahi
I have made an appointment at 2PM TODAY at this branch calling the H&R Block Customer Service.. I also requested a callback from a TAX PRO at 12PM. I called the branch(at 10:30AM) to confirm the confirmation appointment and callback, they confirm both appointment at 2PM and Callback at 12PM.. I don’t receive any call from TAX PRO.. I called the branch asking I didn’t receive a callback. They tell me I called them sometime ago and asked them to cancel an appointment and now there is somebody else coming in at 2PM and that they’re full for the day.. I asked them for the phone number that they received a call from to cancel my appointment.. they went QUIET over the call.. I called them again and once they answered the call, I told them this is regarding the 2PM appointment today, they went QUIET again..As a last hope I called the customer service to check if they can help me with this situation.. They said they can’t tell me anything about the cancellation..
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March 2022 by Oohi Chala Chal raahi
I have made an appointment at 2PM TODAY at this branch calling the H&R Block Customer Service.. I also requested a callback from a TAX PRO at 12PM. I called the branch(at 10:30AM) to confirm the confirmation appointment and callback, they confirm both appointment at 2PM and Callback at 12PM.. I don’t receive any call from TAX PRO.. I called the branch asking I didn’t receive a callback. They tell me I called them sometime ago and asked them to cancel an appointment and now there is somebody else coming in at 2PM and that they’re full for the day.. I asked them for the phone number that they received a call from to cancel my appointment.. they went QUIET over the call.. I called them again and once they answered the call, I told them this is regarding the 2PM appointment today, they went QUIET again..As a last hope I called the customer service to check if they can help me with this situation.. They said they can’t tell me anything about the cancellation..
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March 2022 by Louis Neals
Comfortable with the people and knowing that it's gonna be done right
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February 2022 by E & A Nation JONES
Because everything was simple and on task employees were nice and they helped me understand stuff I didn't know
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February 2022 by Russ Bowker
Knowledgeable, convenient scheduling, experienced, interaction, quality work, loyalty and excellent customer-oriented culture.
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April 2021 by Ritajean Ferreira
Fred is very knowledgeable and is always very helpful and knows the right questions.
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April 2021 by Gary Nelson
Skia is the person that I have been using for a few years. she has never done us wrong. every year she gives us just extatically what I expect especially because of her professionalism and ability to do her job
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April 2021 by Vic Poulin
I cant make a review yet it's been over a month and still no refund,no answers from HnR block no letter from the irs no Nothin,The system and the irs are all corrupt an cant wait to say goodbye to all Corporations that take advantage of Us,The People.Ill be back after and if I ever get my return,,polish up your customer service because as of now it needs help
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March 2021 by Amanda Perez
I had filled out most of my taxes online and I got stuck on a part that had to do with my 1095-A form. I was going to make an appointment but saw they take walk ins so I walked in. As soon as I walked in the guy at the entrance said “well if you started it online they have the online guidance to answer your questions” I already knew that but I wanted to come inside to personally get help. So I told him again can someone help me , and I told him my real question I had with my taxes he goes to the back and I clearly hear him speak to a lady in the back saying oh she did it online and she’s trying to come here now like now we gotta charge her. I am listening to all this hearing him explain to the lady about my situation. She then comes up to me and asks me what my question was and I told her I heard you guys in the back he just told you my question I would like some help on my taxes. And she then tried to quickly explain my paper she asked for. All I wanted was some help I was willing to pay extra if it was extra since I already was almost finished with my return online. I had a horrible experience when all I wanted to do was some , one on one tax filling. I would never come here again, that was extremely unprofessional and frustrating. I walked away with no help no answer and forced to go to a different company to help me with my taxes.
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March 2021 by Wendy Sweller
Never ever again. I got screwed 2 years because the agent didn't know what to do! I got piece of mind which was told to me it was an insurance.well not so. After Fighting I finally got 1check that didn't cover the state tax and 1year. Well finally got a check and now after I HAD TO PAy they send me a 1099For the amount I received.so now I HAVE declare that as an INCOME. I have been going there for over ,20 years.NO THANKS. I'm Over 6t thousand in back taxes. I'm handicap and a widow .STAY AWAy.
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March 2021 by Judy Anderson
Rebecca Hodge has done my taxes for many years and knows what I need and is so knowledgeable about the laws etc. I would recommend her to anyone.
