Mattress Firm Buckland Hills Mall is highly praised for its friendly and knowledgeable staff who prioritize customer needs. Customers appreciate the attentive service, with staff like Josh, John, Tim, and Joshua taking the time to listen, explain options, and respect budget limits. The store offers a wide selection of mattresses, including brands like Sealy, Tempur-Pedic, Sleepy’s, and Serta, often with overstock options at lower prices. Customers value the personalized assistance, which helps them find the right mattress for their specific needs, whether for adults or children. Many reviews highlight the helpfulness of staff in finding additional savings and providing detailed information about products. The store also emphasizes customer satisfaction through its Love Your Mattress Guarantee® and the 120 Night Sleep Trial®, giving shoppers confidence in their purchase. Visitors leave with positive experiences, noting the great service, genuine care, and expertise of the employees. Overall, Mattress Firm Buckland Hills Mall is recognized for making the mattress shopping experience smooth and reassuring, ensuring customers find the best sleep solution for their lifestyle and budget.
This review is based on only the service I received buying the mattress. I went in a rush, told them how quickly I needed the mattress. Tim did not waste anytime and found an open bag mattress with adjustable frame right in my budget. I am so pleased with tim.
October 2026
Josh at the Buckland, Manchester CT store was phenomenal. Great customer service - and he did a lot to help us make the decision. We walked away very happy with the selection we got!
September 2026
I was shopping for a certain type of pillow. Your employee was very helpful, showing me options that fit the type and price I was looking for. He was also polite and friendly.
