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March 2024 by Justin Updyke
Terrible experience.Dropped my car off at opening and 6 hrs later I called to find out they didn't do anything. Will never get my business.
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March 2024 by Laura Steward
Worst experience ever. Go to Firestone instead.
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March 2024 by T.J. Barber
Zach is an excellent tech and manager! He worked with me to figure out what we could accomplish within my limited budget with a brake issue that happened at the end of the week. By 2pm on Saturday we were back on the road and much safer. Appreciate the excellent service and making our van safer!
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March 2024 by Kevin Morton
Highly communicative employees and competitively priced services.
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February 2024 by M Durham
I brought my car in on a Sunday. I had an appointment but they were short some people and were running behind. They were upfront and honest about it though so I didn’t mind waiting. I got everything done that was needed and everyone I encountered was very helpful and pleasant. I’ll be back.
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January 2024 by B DeBiase
Took my car in for a minor issue and had a very positive experience. Will come back for future issues.
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January 2024 by Justin Firth
Absolutely awful. I had my car towed to Munro due to a blown tire. They said they could look at it by the next day. I had to call 6 times only to finally find out that they can't patch the tire nor do they have ANY tires that would fit the car. Colossal waste of time, super shady, and just all around awful. AVOID THIS PLACE!
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January 2024 by Zachary Schwartz
Craig at Monroe s my go to for quality work, at competitive pricing with stellar service. I strongly recommend Craig and his team.
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January 2024 by Lewis Pugliese
We went to Monro on Broad Street in Manchester and got a written quote for an oil change with some filter replacements that were due on our car. The quote was favorable, so we scheduled an appointment for a later date and time. When we arrived to drop off the car, we were told they were short-staffed and could we leave the car overnight? Perplexed that we weren't called about this, we decided to reschedule for the next day, and dropped the car off first thing in the morning with a request for a call when the work was completed. By day's end nobody had called, so we showed up at 4:30 p.m. and were told that the car had been ready for over an hour. The bill was above the estimate provided by about $10, and when I showed the manager, Craig, the written estimate provided, he responded that had the work been done at a dealership it would have cost twice what he was now asking, and this was the best he could do. We think the best he could have done was honor the estimate his shop originally provided, and not make a nonsensical argument of what we might or might not have paid elsewhere. Our experience with Monro on Broad Street in Manchester, CT is that they are undependable with appointment times and provide quotes that they then fail to honor once the work is completed. So not only will we not be going back, we want others to know that this is how Craig, the shop's manager, has chosen to do business. It seems silly to us that someone would choose to damage their reputation as untrustworthy in such a way, but Craig seemed comfortable in making these decisions, giving us the impression he's done this to others without concern. If you are the type of customer who expects a business to honor appointment times and written quotes, you should look elsewhere for your tires and other automotive needs. For tires, we recommend Town Fair Tire on West Middle Street. We recently brought them a competitive quote, and they matched it and honored the written quote they provided us to the penny. It's a much better feeling and experience for a customer when they can trust the person across the counter.
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January 2024 by Dee Nicole
Absolutely a terrible experience. My husband and I are already frustrated that our brakes have gone in our van We understand it's going to cost a decent amount of money to get it fixed. We scheduled an appointment for 9:30 a.m. to come get an estimate on our brakes. Upon arrival we were greeted with an empty lobby then waited about 5 minutes for somebody to even acknowledge us and there was nobody even in there. When we told them our information they looked confused as if we didn't even make an appointment which we did days ago. We were told it was going to take 45 minutes to an hour. We gave them an hour and a half and came back our car did not even move. Then they proceeded to tell us that they were about to take it back and that it would only take 20 minutes. If it would only take 20 minutes why did it not get done in the hour and a half that I gave him to work on the vehicle? Now I am out an hour and a half of my life that I will not get back. What a complete waste of time. Go elsewhere if you're looking to get any work done to your car.
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January 2024 by JoAnn Fritch
Took my Audi in because the front end was vibrating and there was a creaking noise when you turned the steering wheel. They said the tires needed to be replaced because they were cupping. Put new Continentals on it. Got it home to find it was doing the same thing. Turns out that the tie rod was frozen on the driver's side. They never bothered to look that far into it. It's an easy find and fix if they had actually sat in it and just turned the wheel back and forth. Needless to say it went somewhere else to be repaired.
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January 2024 by Teresa W
I made several appointments and the first 2 were canceled because they didn’t have enough people on to work on it. The other time was because they didn’t have the part. When my 3rd appointment day came I was told I would have my car back in a few hours. A few hours turned into 9 hours. When I finally got my car back there was a black stain on my seat because whoever sat in it had it on their bottom. I haven’t been that satisfied with the professionalism in a while and not sure I’ll be returning.
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January 2024 by Sylvia Stevens
Monroe muffler fixed my breaks and rotors within an hour just in time on Christmas Eve so I could enjoy my holiday. Definitely recommend!!!!
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December 2023 by Zishan Razzak
Monro Auto Service and Tire Center located in Manchester, CT has a professional staff of exceptional mechanics, and whenever I need a repair person to fix my car I tend to rely on them to get the job done rather than any other auto shop. From my experience dealing with them, they are very polite, honest, knowledgeable, and very efficient people when it comes to their customers. Please consider Monto Auto Service and Tire Center if your vehicle needs a fix.
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December 2023 by Choco1Star
I came here with no appointment and instantly help. Craig and Celes went above and beyond. They were so detailed and compassionate on finding out what the was problem. Thank you again
