-
November 2025 by Eric F
Worst furniture experience ever in 40 years.When we purchased the couch we were told it would be delivered in a week. That came and went nobody called the date changed three more times after that it was 2 months past the original delivery time and we finally canceled the couch. A week later I get a text saying they're delivering the furniture the driver showed up I had to send him away. As far as my refund goes they told me it would get mailed to me within 2 weeks I waited 2 weeks and called and they said it was never a processed they would put it in my bank account this time in 2 to 10 days. I'm on day 12 and still no refund for over $1,000. I called the manager today and he gave me an attitude I will never shop there again. Do yourself a favor go somewhere else play screwed up literally everything they possibly could have from start to finish.
-
November 2025 by Aria
I am unsatisfied by my recent experience, regarding my purchase of a sideboard last week . I was promised next-day delivery, yet I did not receive any text or email confirming the scheduled delivery window as stated in your policy.
On the scheduled delivery day, I called the delivery phone number at 8:00 a.m. and again at 11:00 a.m. in an attempt to reach someone. Both times, I left messages and received no return call or update. It is unacceptable that no one has contacted me to confirm delivery or address my concerns.
At this point, I have been waiting far beyond what is reasonable, and your company has failed to provide the service that was advertised and paid for. This reflects a clear lack of reliability and accountability.
I expect an immediate update on the status of my order within 24 hours. If delivery cannot be completed promptly, I expect a full refund without further delay.
-
November 2025 by Kara Daccolti
Had a 2 day shopping experience for mattress and couches because I was very indecisive. Dragon was an absolute delight and gave me A LOT of information about each piece so I could make the right decision. I didn't feel pressured to buy either which is always nice. Went in Saturday and left with a handful of items I liked in mind and went home to make sure each item would indeed fit my space. Went back Sunday to make a final decision, and Dragon stayed after closing to wrap us up and make sure we had everything we needed. This showroom has a Huge selection, and the clearance section which gives you ample items to choose from. We will definitely be back to purchase from Dragon!
-
October 2025 by yiovannie torres
Five stars is not enough for the service I received from Ramiro Ruiz at Raymour & Flanigan! He provided a stellar, best-in-class experience from start to finish. Ramiro demonstrated a level of professionalism and care that truly sets him apart, he went the extra mile to help me with my issue. His commitment to great service is exactly what every customer hopes for. He is an amazing asset to your team!!
-
October 2025 by Jordan Wells
Like the couch I purchased and saleswoman was helpful, however picking up the couch was a mess.
No one seemed to know when I'd be able to pick-up the couch (from the day I purchased it) Had to wait a week from purchase date until it was ready for pickup (due to taking inventory at their Manchester warehouse I believe?). When I was able to finally pick-up, no one answered the phone number listed on the building so took forever to finally find someone on the property who cold assist (as warehouse isn't open to public). Overall, just a messy pick-up experience. Probably will purchase elsewhere in future.
-
October 2025 by Ed Caron
After searching both internet and nearby stores, we finally made our way to your store. Sergio was extremely helpful to find our small space dining set.
-
October 2025 by linda carritte
Quick and easy purchase. I went into the store with a couple choices I picked out online. Easy to choose when I saw them in person. Gaye was wonderful, friendly and professional. She did not try to influence my decision. Iām very happy with my chair purchase! šš
-
October 2025 by Jenn Fishbein
Gaye was so patient with us! She picked the perfect pieces for my elderly mother and Mom loves them in the space!
-
September 2025 by John Lonergan
Very nice sales and customer service folks. š
-
September 2025 by patty-ann Lattimer
Easy to talk to represent and place order.
-
September 2025 by Kevin Noel Daguio
Exceptional service.
-
September 2025 by Kathe KG
Kevin was a very good salesman. He knew the products well.
-
September 2025 by Cynthia DeNardis
Our salesperson was extremely knowledgeable, patient, made us feel very comfortable and eased our experience purchasing a sectional
-
September 2025 by Tanesha Wright
My experience was very good , good customer service getting through very easily I would recommend this store to anyone good service
-
September 2025 by Janet Dellarippa
Very nice and no pressure experience!
