Zales Jewelers has built a strong reputation as America's diamond store since 1924, offering high-quality jewelry at great prices. With 437 locations, Zales is dedicated to helping customers find the perfect piece, whether it's an engagement ring, wedding band, or a thoughtful gift. Reviews highlight the exceptional customer service provided by staff members, particularly Caleb and Nicole, who are praised for their patience, kindness, and extensive knowledge of jewelry. Many customers appreciate the time staff takes to assist them, ensuring a pleasant shopping experience. One customer shared that even when faced with a delay in receiving their wedding band, the team at Zales went above and beyond to accommodate their needs, including having the manager personally pick up the ring to ensure it was ready on time. The welcoming atmosphere and attentive service have led many to return to Zales for their jewelry needs since 2017, making it a trusted choice for repairs and purchases alike. Overall, Zales is recognized for its commitment to customer satisfaction and quality jewelry.
I visited this store as the Zales by me closed. The staff were very accommodating and worked with me to establish my account with them for future visits. I am deeply grateful to them for their service and courtesy.
June 2025
Caleb helped us and answered all of our questions/concerns. He was very patient, kind, understanding and considerate of our preferences. My fiancé and I really enjoyed his calm demeanor and his knowledge of the different jewelry. 10/10 recommend him if you’re looking for any information on the jewelry.
June 2025
I had a really good experience there, they were very helpful and took their time with me. I highly recommend ring shopping there. Nicole was great!
