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March 2024 by Paul Albro
Went to zales store Sunday afternoon to have watch battery put in the two clerks were eating lunch and told me they weren't comfortable doing the watch battery went to another store 100 yards away and had it done in 10 minutes I will never go to zales again I guess they were upset that their lunch was interfered with they were in a class by themseleves
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December 2023 by Patrick Walters
Fran and Lex have great people skill attitude and patience. Real professional down to earth ppl
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December 2023 by Sean Arrington
Gage should learn to whisper a little quitter when talking about customers. I was waiting for them to clean my ring for the diamond bond and sending ideas for Christmas gifts when he started snickering with a coworker about me. I canceled my two gifts I was buying at that point.
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December 2023 by Kim Johnson
They worked overtime to find my Diamond Bond Number for my Ring !!!! Beyond Greatful
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October 2023 by Annette Laplante
Do not purchase Warranty!!! Useless. Doesn't cover gems or stones if they fall out!!!
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September 2023 by Carl Higgins
Had a great experiancs, and Fran was a tremendous help, and very patient
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August 2023 by austin withee
I shopped around at several locations, then i found Fran he truely worked for his sale and im glad i bought from him i got a great deal with phenomenal service
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July 2023 by Jessica Diaz
Great store to buy jewelry from. Elizabeth was so knowledgeable about all the different kinds of diamonds and cuts. She also explained to us the difference between gold. Great experience and the staff was friendly
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July 2023 by Nathie Avril
Google needs to have an option for no star because that's what this store deserves. They are VERY friendly when you make a purchase, but BE CAREFUL. ALWAYS LOOK AT YOUR RECEIPT. They will tell you about 0% interest promotion they have on their credit card but will disclose the wrong information on the duration of the promotion just because they want the sale. It happened to me twice. And once you make that purchase, nobody will help you! They become dismissive, rude, talk over you and very unprofessional. All of them, including managers.
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August 2022 by MNV vu
Took my ring to get fixed ( w/ lifetime warranty) and was told would take two weeks that someone would call me back for pick up. Month later no call so I called them back and was told someone called and my husbands phone and didn’t give option to leave a massage. Which was bs because it dose and they had both our phone numbers. There was just no effort. When I did pick up there was work done to my ring without my consent and charged 40$ something…I told them I had ins and wasn’t aware of the extra charge… sure enough it was with our consent. After some calls- That was waived by the manager. Nothing special with this zales but it’s my closest option since enfield closed down.
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August 2022 by Katherine Chartier
Quality is garbage. Spend $10,000 and my necklace keeps breaking. Asked for a replacement after 4 times going back to “get it fixed” and they won’t replace it. Do NOT spend your money at this jeweler.
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March 2022 by Maribel Carmona
Love their jewelry and nichole at buckland mall is such a sweet person .
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February 2022 by Shane Fowler
Nicole, the manager ,has been excellent the last 2 times I've been there to get my Invicta watches sized.. The rest of the staff is great too.
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January 2022 by Jesus Tirado
Wanted to replace my wife wedding ring and give it to her for Xmas. Walked into Zales in Manchester,Ct- Buckland mall salesman came right up to help and I came out with a great deal in less than 25 min. Would recommend to everyone.
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January 2022 by Janki Prajapati
Zales in Manchester, CT is the worst place to ever go in manager and assistant manager both are so rude. Gives such a wrong information. I would never ever go there. Be careful they will give wrong information about trading make sure please read carefully. Never recommend that store.
