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February 2025 by Yesica Paredes
Very good service
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September 2023 by S L
Beyond shocked and disappointed
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August 2023 by Melissa M.
I purchased a sleeper sofa Ashley's from this place in September 22 . When they brought the sofa it came with tons of small tears n rips- I spoke to the manager at the time and worked out a deal for the price because they wanted a total of 2000 for the leAse before I called and complained about the damages - now in January I started having issues with the metal frame of the sofa called several times and was told they couldn't find the item or that my extra insurance doesn't cover any of that - long story short I finally got a hold of a manager and he was kind enough to offer service - last week in Thursday -they called on Thursday to cancel and rescheduled for today Tuesday to then tell me it's a courtesy and they can not help me . Although I have been trying for months - it has become a hazard and their is no way of folding it
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December 2022 by ismael garcia
As a delivery partner that makes business with Aaron’s very often since 2016. This store is beyond unprofessional. Thankful for regional and the managers At Meriden location because this store isn’t it. STAY AWAY!! Avoid “mike” if you have bad anxiety or etc please. Thanks good day
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September 2022 by Valerie Levesque
I'm never going to Aaron's in Meriden, CT again. They can come and get the mattress and frame. I don't want them anymore. Terrible experience. The manager didn't listen and then accused me of giving them permission to charge my account. She says the other customer is her witness. My account is not the business of other customers.
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October 2021 by Karen Lacourciere Bertoni
I have had to lease to own furniture and other items for my home due to no credit, and have done so through the Meriden Aaron's for the past 6 years. During that time I have had good and bad experiences depending on the stores general manager. Mostly they are willing to work with you, during the pandemic especially and for that im grateful amd would have reviewed them as a 4, but they changed the GM 4 times in the last 6 month's. Today I called because I agreed to pay the 2nd week of the month on my new lease, but a brand new GM. Sonya, argued with me that my contract doesn't state this, or cared about the agreement Hoggie, the last GM, made with me, nor that I'm a 6 year customer, Instead she talked over me, aggressively and was angry, I am only 5 days late, my unemployment year ended so im in the middle of waiting for my new claim to start and wasn't paid today and am broke now, she intimidated me, as Aaron's can do,threatened to come take my dryer until I could pay. I asked for one week extension and she refused to let me have the week. She said I wasn't working with her and she needed $43, which is all the money I have to run my household with my 2 daughters. She continued the aggressive intimidation tactics and offered me the corporate number for my complaints. With this GM I would not advise you making a purchase here. Also their invoice system is so confusing, often different from my rown records, you really need to keep all receipt transactions. It was a good store . This franchise may be in financial troubles, be thorough when researching. Im very upset by this treatment.
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September 2021 by Karen Bertoni
I have had to lease to own furniture and other items for my home due to no credit, and have done so through the Meriden Aaron's for the past 6 years. During that time I have had good and bad experiences depending on the stores general manager. Mostly they are willing to work with you, during the pandemic especially and for that im grateful amd would have reviewed them as a 4, but they changed the GM 4 times in the last 6 month's. Today I called because I agreed to pay the 2nd week of the month on my new lease, but a brand new GM. Sonya, argued with me that my contract doesn't state this, or cared about the agreement Hoggie, the last GM, made with me, nor that I'm a 6 year customer, Instead she talked over me, aggressively and was angry, I am only 5 days late, my unemployment year ended so im in the middle of waiting for my new claim to start and wasn't paid today and am broke now, she intimidated me, as Aaron's can do,threatened to come take my dryer until I could pay. I asked for one week extension and she refused to let me have the week. She said I wasn't working with her and she needed $43, which is all the money I have to run my household with my 2 daughters. She continued the aggressive intimidation tactics and offered me the corporate number for my complaints. With this GM I would not advise you making a purchase here. Also their invoice system is so confusing, often different from my rown records, you really need to keep all receipt transactions. It was a good store . This franchise may be in financial troubles, be thorough when researching. Im very upset by this treatment.
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June 2021 by deyvis yanza
Beautiful
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April 2021 by Anna Niemiec
Kala is an awesome Manager but the other staff are unprofessional. The first bedroom set I got was all scratched and looked like someone punched the back of a dresser.Kala did order a new furniture set. Kala scheduled me for delivery the prior week on a Thursday. I called to confirm it and someone said I wasn’t on their schedule.Kala confirmed I was. They came around 8:00 that night. Took the other furniture brought new furniture into the bedroom. Scratched my floors. Scuffed my bedroom door and walls.Gave me some lame excuse not to install the drawer handles. That took a half hour for me to do. Left a mess.I already had other things to do. Automatically charges my debit card the same morning. I never said I wanted EZ pay. I told Kala to take Me off EZ pay. If I get another charge next time, I am calling corporate. I already called corporate the next day. I also called Kala.She seemed sincere and apologized. It seems all these bad things happened on her day off and then Jeff, (General Manager) was on vacation. Things seem to go smoothly when one of them or both are working.I actually feel bad their staff acts this way when their not working was told they were having staffing issues. Which I appreciate the honesty. I hope Management can get it straightened out. Of course when you’re payment is due, that’s when they communicate with you.If it wasn’t for Kala, I wouldn’t do business with them. My wife is fed up as well since she’s the account holder.There is another Aaron’s closer to where I live. We did not do business with them because they are rude and put you on hold for like 5 minutes.I am sorry I had to post this but other customers have a right to know my bad experience.If another bad incident happens, the store can have their items back and I will never do business with any Aaron’s ever again.I highly doubt the Regional Manager will call me either.I don’t know what has happened to this company. I didn’t have issues before. I’ll let the Regional Manager know it wasn’t Store Management’s fault.I hope they straighten things out there.
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June 2020 by Alison Velchik
Sets of furniture with monthly payment plans. Not great for just picking one couch. Quality is OK but overpriced with limited options.
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June 2020 by Bad Wolf
Bad business keep on credit cards on file with our customer no one about it and I manager is lying to your right to your face but yet you have proved right on your credit card statement saying that one payment was taken out at like 2:30 in the morning and another one at 11:30 I want my I just want you guys to pick up your stuff and I'm done with you guys I'm tire Erasmus and all that and I was a long time ago customer now forget you guys bad business
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April 2020 by Nelson Concepcion
This Store is Very unprofessional they double charge people who take the time to call in their payments on time then give them a run around when it comes to a refund. Will never do business with them again.
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December 2019 by Flavio Lira
Hands up! It's an assault! This is literally !!!
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December 2019 by Dawn Hartman
No pressure sales team and good values here. If you have hard time making a payment on your item they work with you and don't just show up at your house like some other company does . They have couches ,TV's and even washer/driers . Go check them out
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August 2019 by Adrienne Geddie
There customer service is very poor... verification process to lengthy
