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December 2025 by BETTY SWIST
This store is horrible! They pulled $400 from my checking account without my authorization! Now I'm left to dispute this charge, which will now take 10-15 business days, all before Christmas! In addition, they were suppose to give me a credit of $200, when I returned their old modem. The untrained employee took the modem back in September, never processed it, lost it, and now I'm stuck with a $400 dollar charge that never should have happened. The manager does not train his employees, and mistakes are made daily. In addition, according to the Better Business Bureau, there have been 75 complaints listed against this store all within the last 3 months. They deserve less than 1 star.
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December 2025 by ray rogers
My mom lives on Yale acres rd and she has been with cox for 30 years. Only has cable. She’s 91 years old and they are always trying to raise her bill Now her cable box broke. When she called she was told to bring it back and get a new one. She’s 91. No I will have to get it for her. Thank you cox.
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November 2025 by Frank Zocco
Horrible company to deal with. Shut off my In-laws bills and then cut off their service!!
Additional info: the don’t use emails! Can you be anymore blind to the needs and limitations of the elderly?!?!? Disgusting!
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November 2025 by Jose Rosas
This place was unprofessional I called the store regarding a experience my dad had there today is 11/17/25 because I sent him there with a note to activate his eSIM on his phone the guy picked up the phone had and additude over the phone was rude told me that all his reps where trained properly I ask to speak to the manager and he hangs up in the middle of the call I called back multiple times and got no response Terrible customer service and his no longer going to use there service going forward
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November 2025 by frank buongirno
Went there in Meeriden to start new service. Sales rep very knowledgeable. Got a service appointment right away. So far happy with service.
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October 2025 by Nicholas couture
Worst place ever
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September 2025 by mmh
Useless.
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August 2025 by John Dixson
Woke up this morning to a tv display that could not be changed, and then proceeded to try and fix things myself, which wasted 45 minutes, of course. Called Cox product support and got Eric on the line and 10-15 minutes later we were up and running normally. Eric was obviously well trained ( with a decade of working for Cox ) and expert in fixing things remotely. Great advertisement for Cox Communications and their Product Support team.
Thanks,
John Dixson
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July 2025 by Terry Solek
Worst experiences ever. Got a new phone, had them try to give me my old phone # of 10 years plus. Cat get into my apps phone won't connect with my cox device at home, disgusted. Got a wall plug with my purchase and snuck another one in for the commission boost. How do I know, heard the talk. Couldn't return it because I broke the plastic circle. Have seen numerous customers returning their equipment like a plague.
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July 2025 by Shane Dufresne
We recently stopped in and got new phones and cable and internet services. We were taken care of primarily by Beatrice. She was absolutely amazing. She helped us find the best plan for what we were looking for. Her co-workers Manny and Aliana also stepped in to help the make the process more smooth and fast, in between their customers. It was all around a great experience.
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July 2025 by Carol Arabasz
Paid my mother's cell phone bill staff is very friendly and helpful
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July 2025 by David Bassett
Derek is a real pro - he solved my problems quickly
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June 2025 by Cjc CJC
Storm knocked out internet for 3 weeks no news on when we'll get it back.
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May 2025 by Phil Perschbacher
Used to be good, then they got greedy. Cable is overpriced. Email transferred to Yahoo now takes forever to refresh :25 minutes. Internet slows during business hours.
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May 2025 by Patricia Mendez
Terrible internet that goes in and out called to cancel my services. Some terrible customer services. Was on wait for sooo long when I finally get a response and asked to cancel my service guy ask why then stays quite and hangs up. I am again waiting till someone answers just to cancel my damn service.
