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November 2023 by Phyllis Haynes
The employee are very very good at serving you .
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November 2023 by Douglas Schumann
Friendly staff to take care of you cable needs in meridian
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November 2023 by Tatiana Durbak
The staff person who helped me, Maria, was marvelous.The wait was VERY long, because the place is understaffed. There is not really enough room for a large number of people to wait. The staff all seemed very professional, courteous and helpful. They care abt customers. I don't think that the company does.
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November 2023 by Terrilynn Porto
Went in person to schedule someone to disconnect my services and Cox came and said he's not allowed to do this but did get permission to do so then I said I just want WiFi and she tells me if I just keep WiFi it's actually going to be more $$$ than it's going to go $150 a month starting in January! How does the same WiFi with cable bundle go up when I'm trying to reduce my bill? I Seem to be 'stuck" with services I don't want. Been a customer for 20 years sadly it doesn't even matter. On top of that I was offered the camera and door alarm & it never worked since day 1. Had 3 different techs come out and said it hasn't worked like I said and I'm going to be refunded close to 2 years, but tells me why did I wait? I didn't wait, I called, they came and I haven't been credited 24 months of service never working.
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September 2023 by John Juniet
I don't frequent the store often, but when I do, I'm almost always greeted by friendly staff, who take the time to hear what's going on so they can offer appropriate information and solutions. Can't say that I have ever been disappointed. I always seem to walk away with genuinely positive experience. Well done.
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August 2023 by Liz
I will put no star at all , it show 1 star cause that’s the only way I can write a review for Hector.I have ongoing issues with my camera and WiFi services for like a week. I went in person to meriden store onAugust 16,2023. I talked to Hector Morales at the counter, he said he was going to make an appointment to send out a tech and find the problem in fix it. He gave me an appointment for that Friday August 18,2023. from.10am till 12:00 noon. Upon leaving he insured me that the problem will be fix when the text comes out on Friday. Friday came the appointment was between 10 till 12:00 noon, at 11:30 came I still didn’t hear anything from Cox so I made a phone call to the meriden store. Only to find out no appointment made for the tech to come out. I was told from the manager from the store that hector is not allowed to make appointments , you supposed to call it in to Homelife. Supervisor and Manager that Hector should not make appointments for tech. After all this my problem was still not fix. Almost a week later I received a phone called from Hector trying to sell me upgraded, without knowing who he called. We already had everything and more then he trying to sell us. When we mention to him about the mistakes he made before he got nasty and rude and said to us he doesn’t make mistakes then hung up the phones.
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August 2023 by Joe Feldman
I don't know if I've had more unreliable internet service, ever. The level of incompetence here is astounding. The only reasonable excuse for this piss-poor of service, is that there is only 1 person working here.
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August 2023 by Ronnie presuto
Was in and out fast. The employees were super nice!
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July 2023 by Ryan Turgeon
Worst internet service ever!! I’m in the middle of working late night and they decide to turn it off for no reason.. almost like they are trying to save money.. highly recommend not using this service! Talked to a representative, and trying to tell me there is an outage in the area.. which is bullcheese they consistently shut it down after a certain hour.
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April 2023 by Longe
Don’t use this company at all or you will regret. Customer service is awful and unprofessional.
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January 2023 by Waverly James
Great deals and always willing to negotiate your price when out of contract.
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December 2022 by Joe Aubin
Awful company, routine outages with zero explanation or timeline as to when it would be back online. For days on end they have outages, they reassure you that it will be back on soon and they understand your frustration of paying for a service that isn't being provided. I'd say choose someone else for your internet, but they hold a monopoly in the area so good luck. Maybe one day I'll have the option to put my money towards a company that provides a useful service.
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December 2022 by Anthony Gonzalez
Had the most unprofessional experience here. While calling to get my service set up the salesman decided to use my social security number in a barber shop then tell me he had no signal and promptly hung up the phone leaving me to have to call back numerous times until he finally answered 2 hours later.After that no one had showed up to set up my service, so I had to buy my own equipment and set it up myself. If that wasn’t enough, random charges started to show up for lost equipment. Mind you I never received equipment in the first place. I also started to receive random charges with no explanation. Every month that I had coc i had to call to have charges removed from my service. Do not recommend save your money on a better service.
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December 2022 by James Neils
Horrible customer service..can't get ahold of anyone..setup for autopay rite away or else will b extremely hard to pay. Can't use app due to saying password is incorrect...
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December 2022 by Seth Wiafe
I would appreciate it more if my internet would cut out so much especially when I'm playing video games online it's so annoying