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October 2025 by Jim Rocha
Should be zero stars!
Was given a prescription for compression socks for a vein procedure I had coming up with Hancock Pharmacy as one of the retailers that I could go to…….so I went.
Upon arrival I handed the man behind the counter the prescription and not even 2 seconds later he handed it back saying “insurance doesn’t cover these!”. So I guess he thought that was that, when I asked him where they were he sighed and said to follow him. Handed the prescription back to him when we reached them and he handed me the ones I needed(so I thought) when I questioned him as to why these don’t go past the knee and I needed up to my thigh he said “that’s the one you need!”….ok, he supposedly knows what I need, he works in the pharmacy. When I went to the front to pay, the woman said to go back to the pharmacy and pay there!
Today I went for my procedure and was told by the nurse that they were the wrong socks and that I needed the thigh high ones…..hmmmm, sounds familiar. They had a pair there that were given to me.
After the procedure I took the UNOPENED box back to Hancock Pharmacy with the receipt and was told they were non refundable….even though I was given the wrong ones by one of their “professionals”.
Thought I’d patronize a small business but from the empty parking lot and no one in there shopping I should have known better, shame on you Hancock Pharmacy, your customer service skills need some work, you should treat people a little better.
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August 2025 by John Grenier
Confusing at first. Doctor has to write a prescription to HANCOCK Surgical not Hancock pharmacy. Hancock gets a lot of business from assisted livings because of their med management . They put meds in blister pac. I live in assisted living. Why are they going to Hancock. That’s why!They gave me veteran break at Atria Larson place assisted living.
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June 2025 by Allison D'Apice
My family and I have been going to Hancock's for more than 30 years. They have always gone above and beyond to advocate and care for their patients! I cannot recommend them more!
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May 2025 by Boxy Brown
Disappointed. This is the second time I have attempted to use this pharmacy and was told to just go to the pharmacy I normally use. I live up the street and would like to support a local business however, your pharmacist assistant or whatever you call the man that works at this pharmacy tells me to just go back to my normal pharmacy before even asking the pharmacist if my prescription is in stock. I do not recommend this pharmacy because apparently they only want patients who have been there before.
Also they have reviews deleted because this is not the first time I’ve left a negative review for them.
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April 2025 by Davon Taylor
The worst worker here is some guy name Paul , he has no professionalism and does not take medication orders , he is unreliable and disrespectful, no customer service or respect he needs to be out this profession
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March 2025 by Jay Valentin
DONT SHOP OR FILL ANY PRESCRIPTIONS IN THIS PLACE. If I could have given them a zero I would have. Like the fellow before me, I was trying to support a local pharmacy, but they deserve to be close. These are the most rude people I've ever met in my life, In a professional setting, they are disgustingly unprofessional and wanted me to yell my prescription across a long counter to the person in the back, while there's other people in the place. A tremendous HIPA violation When I called them on it, they decided we're not gonna fill your prescription. I have no idea how these people stay in business.
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March 2025 by Matt Schwartz
My go to pharmacy, one of the few remaining community staple pharmacy’s that haven’t been taken over by a big chain. Greg the owner does a wonderful job and greats many customers including myself by name. You can’t find that at a Walgreens or CVS
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March 2025 by Jenn H
despite shelves seeming full, not a lot of options when you look closely. unable to purchase medical gauze pads singularly, was forced to buy an entire (already opened) box of 25 when I only needed 8. extremely expensive ace bandages (over $12 each for 6in single-velcro wraps).
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February 2025 by jeff Al
Rude customer service
Always an issue with prescriptions
No intention on helping customers
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January 2025 by Marisa Donarumo
Absolutely ATROCIOUS! We had our vet call in a prescription for our pup who is in pain with a back injury. The initial staff member and pharmacist were courteous and let us know that we could expect to pick it up in one hour. We called back one hour later to check the status before going, and Paul was absolutely horrendous. He said we do NOT take pet prescriptions, after being told by two people (staff & pharmacist) that they do earlier. He was so demeaning, so I respectfully asked to be connected with Dave, the pharmacist who previously told me that I could get the prescription there. Dave said that the owner decided that they actually cannot fill a pet prescription WORD FOR WORD- after being told an hour ago that they could- and then after I questioned why, he hung up on me! I even asked if they thought to call to let us know as soon as they found that out and he couldn't give me an answer. You kept our poor baby suffering for NO reason. Go to Beacon Pharmacy in Southington, they are PHENOMENAL!
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December 2024 by David Ibbitson
Terrible pharmacist rude and unprofessional
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December 2024 by jane morales
Pharmacy people were rude and called my dr a liar 😒
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December 2024 by James Chase
Wanted to give them a chance to help out small business but every time I went to use my HSA card to pay for something there was a problem. My last 2 visits were the last straw, both times I was told the computer was down and asked to pay with a different method. I’ve found expired medications here as well.
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September 2024 by Salem Orion
Unprofessional. Do not work or shop here. They blatantly lied to me for multiple weeks, lost my application with personal information on it, and gave me the run around for three weeks about allegedly doing a background check. Not worth your time or money.
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August 2024 by ari coralis
i think he just didnt like my bracelets tbh
