Quest Diagnostics Meriden Broad Street offers a range of services, including COVID-19 antibody testing, drug screening, and routine lab tests. The facility is generally praised for its kind, professional, and patient staff who work to make the experience comfortable for patients. One reviewer described an exceptional phlebotomist who was "amazing" and "made the experience wonderful", while another noted their phlebotomist, Ms. M. Rodriguez, as "fantastic" - kind, professional, and conversational. The staff are described as understanding, especially when dealing with patients' fears or medical histories that require special care. However, not all experiences are positive. One reviewer had a negative encounter with an older, rude phlebotomist who dismissed their concerns about small veins, insisted they were dehydrated, and tried drawing blood from a bruise, causing significant discomfort. This phlebotomist has apparently been problematic in the past as well, ignoring parents' questions and showing a "blatant disregard" for patients. Despite this, the facility is generally well-regarded, with one patient even finding humor in an embarrassing personal incident in the waiting room. The only other criticism was regarding long wait times and billing issues, likely due to the recent closure of another nearby Quest Diagnostics location. Overall, Quest Diagnostics Meriden Broad Street is portrayed as a competent medical facility with a caring staff, though patients may want to request a specific phlebotomist to avoid the one negative experience described.
Easy check in, called in timely manor, professional staff. What else do I need!
February 2025
The tech was very friendly and accommodating. The only downfall to the process is that the app does not work properly. Had to make the appointment online instead, so in that time I lost the spot that I was trying to book.
January 2025
Millie is Very nice and friendly. An expert with the niddle. It didn’t hurt. 😅
