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February 2025 by Jessica Hackett
Employee at drop off was rude and dismissive and then charged me almost $400 for equipment I never rented. Luckily the customer service line at U-Haul was extremely helpful and professional.
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November 2024 by R S
Great staff clean store. I will be back.
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July 2023 by Google user
The check in process was long and ridiculous. The employees there all look like they just rolled out of bed. No way of identifying that they work there. Shorts, t-shirts, slippers with socks. Upon dropping off the truck, I had to install the app, for one rental. The app was not working for almost 15 minutes. Both myself and my husband tried. I went inside, asked her if she could check me out. She says she actually doesn't work there, the employees left and would be back shortly. Said I could just leave the key. Gave her the key, but didn't feel comfortable that I had a record of my return, mileage, condition of the truck and what my charges would be. Tried the app again, got it to work. Sent my husband in to get the key back. The app was working, but still super slow. I feel like the hardest part of my move was the check in and drop off. Why pay employees if I have to do their job, or if they are not going to be there?
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July 2023 by Heather LaCerva
The check in process was long and ridiculous. The employees there all look like they just rolled out of bed. No way of identifying that they work there. Shorts, t-shirts, slippers with socks. Upon dropping off the truck, I had to install the app, for one rental. The app was not working for almost 15 minutes. Both myself and my husband tried. I went inside, asked her if she could check me out. She says she actually doesn't work there, the employees left and would be back shortly. Said I could just leave the key. Gave her the key, but didn't feel comfortable that I had a record of my return, mileage, condition of the truck and what my charges would be. Tried the app again, got it to work. Sent my husband in to get the key back. The app was working, but still super slow. I feel like the hardest part of my move was the check in and drop off. Why pay employees if I have to do their job, or if they are not going to be there?
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July 2023 by Sameer “Sam” Vasandani
I had a reservation (reservation number 94541896) to get a hitch installed in my car for 07/15 at 8:30 AM at 311 W Main St, Meriden CT.I reached the office promptly at 8:30 AM on 07/15 after driving for over 30 minutes from my home. I was informed that my schedule has been postponed to 07/22 and that a text message and a phone call was done to inform me about that.I didn’t receive any phone call or email (the initial booking information was sent by email and I was expecting all communications to be thru email) or text message and wasted over 1 hour going to uhaul.
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September 2022 by Ryan Flanders
Great experience renting a truck today. Thalia at the desk provided stellar service.
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August 2022 by jamal ettouri
Be careful they will overcharge you somehow
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August 2022 by Edwin Andino
The manager got mad at me because I called her on her cell phone. Her cell phone number is on her business card???
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July 2022 by Nicole Thomas
Had a great experience here. Reserved the truck online, it was waiting for me when I got there. Check in process took just a few minutes. Gee was super friendly and professional.
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March 2022 by Jason Lambert
Stay away from this one if you can get your rental somewhere else. The employees want to get paid but don't want to put in any effort. They will not track the rentals or even make sure they have what you are supposed to be getting. They had weeks to ensure my truck would be there and still failed. After a little digging they found that my truck was rented for A SINGLE DAY a week earlier and never returned, not one phone call was made to that person. until I was there to pick it up. Nobody even bothered to give me a heads up the day before that the specific truck I ordered was not currently available.They offer me a $50 discount for my trouble. BUT I do have to pay for the additional 40 miles of travel I am now going to travel and the gas. So in reality I am $5-$7 ahead and over an hour of wasted time. Not to mention the people sitting at my old house waiting for me to show up with the truck. This $50 credit is a corporate issue, and I will address it with them.The place that i was sent to get the truck will get a 5 star review and highlights the disparities between the 2 places. So bottom line, get your uhaul somewhere else, NOT HERE.
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March 2022 by Julie Chmielecki
The truck was in bad shape mechanically. Bad brakes. bad steering. bad transmission.Almost in an accident because steering was so bad. When he rang me out they were going to charge me another day. Don't trust this one at all. Customers beware of this location!!
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March 2022 by Wolfdaddy
The manager so unhelpful when you show them trying to show them if something's wrong with their trailer they do not want to hear it that's why I call my cousin that works at of a Connecticut motor vehicles and having their stuff looked at
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November 2020 by Scott M.
One star seems too high. This location should be closed. Horrible customer service. Trucks are all broken and dirty.
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September 2020 by Sean McKeown
Stopped by to get propane filled during business hours. Doors were locked. Associate came to foor during operating hours and said he couldn't help me bc they were shutting down the system. Still open. Can't help. Sucks.
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August 2020 by G Tripp (Gary)
the man at the desk Darnell was very nonchalant I asked him questions he ignored me I stated there would be a problem with the mileage ahead of time that I could already see that because we had to drive 10 miles out of our way just to pick up the truck and we only had 30 miles to drive that we were allowed to drive he posted the wrong mileage on my contract making it seem as though I drove 225 miles I was then charged an extra $65 on top of the $104 that I was already charged for the rental of the truck for the day I never received my money back and I never received a call back from U-Haul he also gave me a truck with no gas in it when I arrived at my drop off point I was yelled and screamed at by the customer service associates at the Hartford location
