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June 2025 by Melissa
Ed and Joel were very knowledgeable in my time of need and I can not thank them enough for their patience and understanding. Along with the staff the property is very neat and clean and I have enjoyed my experience so far
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June 2025 by Samantha Nunes
Ed was awesome. Very knowledgeable and helpful!
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June 2025 by T
I will do my best to share the positive experience had with CubeSmart, both at the corporate level and local store level. The top-notch customer service Ed and Joe, the managers at the local CubeSmart in Middlefield Connecticut is refreshing and is what’s missing these days with because of automation and AI! When will big business realize that it’s all about real life customer service, not the elimination of humans. These robots that are running big business these days, meaning lazy CEO’s, don’t get it! They opt for minimal expense reduction by eliminating humans in favor of technology, believing that it goes right to their bottom lines, however, the greater correlation really isn’t a positive correlation overall. What big businesses fails to see is the loss of bigger individual sales, for speed and expense reduction with the use of AI bots, versus real human beings. Personally, I tend to spend more money with a company when a live person is involved and explains to me the services and shows me the value of their services… CubeSmart clearly understands this, hence why they have the best customer service, you experience a live person not automation! You will not be disappointed with this business!
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June 2025 by Austin Miner
Incredibly helpful and very pleasant. Wonderful service!
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May 2025 by Catherine Deshaies
The entire process was so easy, from filling out the online application to accessing my unit. The unit was clean and just as described.
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May 2025 by Jay Alvarez
It was close to home. It’s new and clean. Looks very safe.
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May 2025 by Colby Geddis
Nice people
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April 2024 by K C
The place is super clean, staff is helpful, payments automated, move out was easy. Hassle free from beginning to end.
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April 2024 by Ride4Life925
If you’re looking for an attitude from the manager, go here. Nevermind the price hikes on your autopay bill.
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April 2024 by Jessica Holcomb
Clean, secure and staff is great
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March 2024 by William Miessau
Poor customer service! Doug was very Rude and Condescending! I would not recommend this place!
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March 2024 by Michael Steck
Horrible customer service. Would not recommend!!!
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December 2023 by Douglas Schumann
Top notch place. Indoor storage units are climate controlled. Average cost as storage goes. No outdoor storage, so if you're looking to put a car or camper there, don't bother.Other than that no complaints
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November 2023 by Sal Spatola
Great storage space for my vintage truck clean and fairly new. Good deal paid for 2 months and got 2 months free
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October 2023 by Ethan Pollard
Great experience, brand new facilities, climate controlled. Steve at the front desk is a consummate gentleman who returns my calls and email asap
