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March 2024 by George Morash
The goto
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March 2024 by Keisha’s World
Just went to the drive through at 8:30 pm on 3/20/2024I asked for a donut. The staff said they were out of donuts. So I asked if they had any desert items. She replied, we only have drinks and then she laughed loudly. So immature, So rude.
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March 2024 by Shequila
I wasn’t greeted by staff I had to go to them and ask them if someone was working the front counter and she responded with a little attitude lady came out the bathroom asked if someone took my order remind you she didn’t wash her hands before making my order and as she was putting the whip cream on my hot chocolate her finger got in the whip cream and she still handed me the hot chocolate will never return. When you come out the bathroom common sense you re-wash your hands before handling anyone’s food
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March 2024 by Roy Anderson
Probably ok if using the drive thru window.Both servers looked at me at the order counter and walked to the back of the store without taking my order.Bathroom was filthy.
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February 2024 by Eric Roth
It's all about the coffee ☕
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January 2024 by Zanno A
Ordered a dozen donuts, got 9. Never going
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January 2024 by The Hammerz
Coffee always burnt tasting, don't get sugar half the time, I guess they are also always out of caramel because they don't put it in EVER.Food is meh, half the time not even super warm, bad portion sizes/things sloppily thrown together.There's like one or two nice/polite people working there sometimes, the rest are untrained, don't care, or have something going on at home :eyeroll:
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December 2023 by Andrew Amarante
Ordered a pancake wake up wrap and coffee. Received a pancake, a sausage and a folded slice of American cheese at the bottom of the bag (no egg). Called for a refund a few times but straight to a full voicemail box. Workers were also not very friendly.
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December 2023 by Ed Finkle
Unable to follow instructions. Received soggy hash browns and omelette bits that were cool to touch going through drive thru. Went into store to have them correct. No apology for the inconvenience and once again received soggy hash browns. I guess you get what you get with people in these jobs. They’re not invested in the success of the store and it shows. Won’t be returning.
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September 2023 by Dan Kelly
I never write these types of negative reviews but I’m fed up with this Dunkin’s poor customer service and poorly prepared food. Since I’ve moved to Middlefield from Durham I’ve started going to this Dunkin and they can’t seem to get my orders right. Today was the final straw. They don’t toast their bagels or spread the cream cheese on the bagel. It’s just a large serving slapped on the raw bagel and thrown into the wrapper. The 3 times I’ve gone back in after going through the drive thru, the workers have poor customer service and make it seem like I’m inconveniencing them to toast my bagels correctly. The woman today asked me if I wanted it toasted once or twice, I told her I just want my the bagels toasted. The three bagels were all raw and not toasted. She snapped back well I just want to be sure. She then drops then drops the corrected bagels down not saying a word. I said thank you and she ignored me and turned away. I’ve gone in three times with the same issue and each time the employees had an attitude problem. I hope they don’t treat all their customers this way. I’ll drive to Durham from now on.
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September 2023 by Erika Avery
Tied as the worst Dunkin I've ever been to. The only people ever working are kids who are always slow and don't care about their jobs, and they give plenty of attitude when told there's something wrong with order (which happens every other time we go there).Many times we've gone here (always mobile pickup) and spend 10 minutes (not an exaggeration) waiting for our food or drinks to come out even on a day that isn't remotely busy, and if we politely ask where our stuff is we've been ignored or they rolled their eyes at us or said it should be there but it's been sitting somewhere else behind the counter the whole time.Bacon is frequently way undercooked, donuts and bagels are often very noticeably stale, and most of the time they don't bother to stir any drinks at all.The only thing stopping us from going somewhere else is that the other two nearby Dunkin are nightmares to get out of, and the Starbucks parking lot is ten times worse.
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September 2023 by Chuck Hermann
Very interesting Dunkin. Set quite a bit back from the road, you can see the design intent to serve a large number of drive thru clients. Bathrooms were clean and coffee was typical Dunkin quality. Easy and fast in and out.
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September 2023 by Katie Rudnicki
Rudest workers I’ve ever seen at a Dunkin. They also refuse to fix orders they don’t make right. Never going back to this location; it’s a waste of money.
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August 2023 by Alison Kessler
The workers were extremely friendly, talkative, and kind! Was very clean and well kept inside. The outside is very cute and plenty of parking.
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July 2023 by Brian Dumas
Had to add instant coffee to my iced "coffee" when I got home to give it any coffee flavor. Basically paid 3 bucks for a medium iced water with cream. Girl at the window had a miserable attitude.
