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November 2024 by Adam Boey
Lots of fees and promotion comes with lots of conditions. Not a good bank to have account. Goto a credit union for better rates and more transparency.
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July 2024 by steven gallagher
I’m best friends with Larry Golden, and he’s right Jack is one of the finest human beings I have ever come across in my life in the banking industry the entire crew there goes above and beyond to make sure that I am not only taken care of but that I leave with a smile on my face, and they have lollipops
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July 2024 by larry golden
Jack is the BEST!!!@! He is so helpful..always in a great mood..I drive 20 extra minutes just to go to citizens in Middletown...Washington St. I am 63 yrs old and never had customer service that jack provides!!!!! He always remembers my name..B6 the way everyone in that location is amazing...and I mean everyone.....if you are looking for a bank...or tired of lousy customer service or crazy costs just to bank there. Go to citizens bank Washington St Middletown and see Jack...lisa..sharon...errgula...or joana
The best crew anywhere...
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April 2024 by Atiya Sample
I received an offer via mail about a month ago. I have not had the chance to open an account until today, April 13, 2024. I arrived at the branch at 11:35 a.m. , to be turned away. A teller stated to me, “the banker is with her last appointment and we close at 12:00.” She told me that I could make an “appointment” if I wanted to.
The photo below has three options- call, COME IN, and appointment. Why is “COME IN advertised as an option if it is not???♀️ I wasted my time and gas driving 30 minutes to get here.
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January 2024 by Toby Bates
Horrible bank with awful customer service at the highest levels.
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July 2023 by haider ali
Really very bad web app.and staff is not trained professionally in Middletown CT branch.
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October 2022 by Mimi
You guys close the bank way too early! Change the hours of closing!
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February 2021 by B D
Atm never dispensed my cash!!!
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June 2019 by Randy
Never use mobile banking on a Saturday. And if you are going to ASK THEM TO EXPLAIN EVERYTHING IN DETAIL like depositing a check through mobile banking on a Saturday and not having access to your funds til effn Tuesday. And then if you think some supervisor or higher up can help? Forget it they can't as they are limited to the levels of a bank teller. Ridiculous. I learned my lesson. Never using that system again
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January 2019 by Alex
Never use mobile banking on a Saturday. And if you are going to ASK THEM TO EXPLAIN EVERYTHING IN DETAIL like depositing a check through mobile banking on a Saturday and not having access to your funds til effn Tuesday. And then if you think some supervisor or higher up can help? Forget it they can't as they are limited to the levels of a bank teller. Ridiculous. I learned my lesson. Never using that system again
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January 2018 by Elisabeth Davis
Having moved from Florida and opening up an account with this bank today (01/18/2018$, I have to say, I'm impressed. Back in FL, to open up an accnt, they ask for a lot of unnecessary information to do so. Not this bank. The process was easy and the staff were very professional and genuinely nice. So far, so good. I definitely recommend this bank.
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September 2017 by Theresa Featherstone
I've been going to this branch since 2006 and the people have always been nice and kind.
