H&R Block

Most Recent Comments

• March 2025 by Rob
  My mother died recently. As the administrator of her estate, I was required to file her personal income taxes. I went to the H&R Block branch in Middletown.
  
  I worked with a lady named Linn for about an hour to complete my mother’s taxes. I paid $280. I was not told anything needed to be mailed in or that any further action was needed on my part.
  
  A few months later, instead of getting a refund check I received a letter from the IRS saying they could not complete the taxes because they did not receive the tax documents.
  
  I was told by an H&R Block representative that I needed to mail in the tax documents. Ok. I mailed the documents in April. Several months went by and I still did not get a refund check. I tried to contact Linn repeatedly via email but never heard back from her.
  
  I got in touch with someone else from the office and was told that Linn retired. Another lady named Sushma said she would work with me to resolve this issue but soon thereafter was non responsive to several emails before the taxes were filed correctly.
  
  I then called the corporate office. I was put in touch with another lady named Eleanor in a different branch, West Hartford. Eleanor said she would help but soon thereafter became non-responsive to several emails before my issue was resolved.
  
  I also came to understand that Linn failed to include Form 1310 with the tax return. Form 1310 allows the IRS to redirect the refund of a deceased taxpayer to another person. I would think filing this form would be a no-brainer for a tax professional but it was not done in this case by Linn.
  
  I've experienced nothing but grief, unprofessional conduct, apathy, poor quality work and dysfunction from the various morons of this company. They are supposed to stand behind their returns when there's a problem with the IRS but clearly this was not done in my case.
  
  I don't know if these people are poor performers, DEI hires, quiet quitters or just your garden-variety low quality human beings with a poor work ethic, but here it is a year later. I still don't have the taxes finished and I’m out $280.
  
  I don't know why I have been treated this way. Several years ago, I had another serious problem at a different branch. It's a long story but I had to threaten to take them to small claims court to get them to do what I wanted them to do. I have no problem doing this again.
  
  I feel that I've been more than patient. Now seems like the right time to escalate this situation.
• April 2024 by Frances Rauber
  George is a great guy! Easy and done quick
• March 2024 by Michael Wilk
  Very professional
• August 2023 by April Fowler
  Fast and easy
• August 2023 by Lori
  I have been going here for years. They do a great job.
• May 2023 by william Balch
  We had an amazing experience with H & R block
• August 2022 by Suzanne Branciforte
  Easy process
• August 2022 by Rebecca Gore
  My tax expert was very friendly
• August 2022 by Michael Boucher
  People are nice and answer questions
• April 2022 by Diane Patterson (The Agility Mindset, LLC)
  Bob Thompson is an excellent preparer, he's worked with us for many years, and we return to H&R Block because of the service and quality he provides.
• April 2022 by Dennise Nuñez
  Bob was very attentive and even listened to a personal problem I was going through.
• April 2022 by Julianne Johnson
  Donna was wonderful to work with. She was pleasant and extremely competent. I had a complicated situation this year and she helped me the whole way through it.
• March 2022 by Lisa StAmand
  The tax preparer Donna was an exceptional woman. She was very knowledgeable and prepared my taxes quick. Even got me some money back. I appreciate it.
• March 2022 by joel santiago
  Great service and extremely knowledgeable
• August 2021 by Ryan Aldrich
  My tax advisor was thorough, informative, and extremely organized. This is the second time I have used Bob Thompson and know it will be a lasting partnership. He reviewed the entire return and analyzed/advised on the changes to consider next year. He is incredibly well informed regarding the IRS and the changes that would implemented in the coming year.