Middletown Area Transit
TransportationHours:
340 Main St, Middletown CT 06457 Hours
Tuesday
5:45 AM - 10:00 PM
Wednesday
5:45 AM - 10:00 PM
Thursday
5:45 AM - 10:00 PM
Saturday
8:00 AM - 5:00 PM
About Middletown Area Transit
Middletown Area Transit receives mixed reviews from riders. Many passengers praise the bus drivers, describing them as great, friendly, loving, and angelic, which makes for a great ride experience. The station itself is noted as being nice and clean. Service is also commended for being very punctual, with buses arriving and leaving promptly, and the company is acknowledged for coming through in a pinch. However, significant criticisms are present. Several reviews describe the actual men at the bus station as disgustingly rude, with reports of being pushed, yelled at, and treated with disrespect, prompting threats of formal complaint. The customer service overall is stated to need a tune-up. Operational issues include buses, specifically the 590 M-Link, being consistently and ridiculously late, sometimes to the point of being kept at the terminal. The switching of buses at the terminal is also noted as confusing and wired, requiring passengers to pay extra attention to ensure they board the correct bus. One rider also reported an unfriendly feeling of being profiled by police near the station.
Most Recent Reviews
November 2023
Driver's are great but the bus company has changed the bus route and it sucks
August 2023
Bus drivers are friendly and helpful. Buses are comfortable and air conditioned. A great experience.
July 2023
The bus ride was great !! Soon as we stepped off the bus we were profiled by the police department watching the city wasn't very friendly felt like the old civil rights days
More Comments(43)
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