NAPA Auto Parts is a hub and warehouse with many parts. It is great and attached to the distribution center. The benefit is they are an actual warehouse with parts and are open longer hours, which is really useful. Customers can get in, get out, and get the parts they need right away. They always have what is needed. The counter help is usually great and the employees are very professional and nice. They provide good service, are willing to help, and are very helpful in getting the parts and saving money. They treat you like you are welcome, not just a business. They offer service with fast ordering. NAPA provides customers with the option of curbside pickup, in addition to delivery and in-store shopping options. They are here to serve the area with help for your car, truck, farm, or marine vehicle. When it comes to serving customers, their motor never quits.
Tom at the Middletown store and Yami at the pro Call Desk in East Hartford were so very helpful! Tom is very knowledgeable. Very good customer service and experience!!! Thank you!!!
July 2026
Went by last night to find hard to locate hardware for the underside of my Ram truck, that I had trouble finding in a couple of other places. A gentleman named Tom went out of his way to search, locate, and provide the parts I needed. Great customer service. I will be using them again.
April 2026
Haven't been there in a while, but it was clean organized and was asked if needed help. Got what was needed for the job with help of suggestions.
