-
April 2024 by Angela Sorenson (Angie)
If I could give 0 stars I would. This company is a scam! Their customer service is terrible. They lied and said their service would be the same as Vivint, no changes to anything. That was all a lie. I have been trying to cancel this service for over 4 years and have been told I cannot without paying out $65 a month for the remainder of the 5 year contract for a total of $3,900.00. So I've put up with their b.s. and yearly follow ups trying to take my cancellation letter off file. They have not attempted to help me until this year when the contract is almost up. I told them there is no way and that letter is to stay on file. Called today because the system keeps going off for no reason and I can't get any help.DO NOT SIGN UP FOR SHS!!!
-
April 2024 by Donna Jackson
Once I got intouch with a person troubleshooting was easier. It is very frustrating texting instead of speaking to live agent
-
April 2024 by Larry Leake
Alyssa was great at helping me reboot my alarm with a new app.Also replaced a new heat and smoke detector with her help.She was very pleasant and patient with me beings I'm a problem child.Thank you very much Safe Home.Larry Leake
-
April 2024 by Kristin Lehman
Lynn was an absolute pleasure to speak with. Seriously one of the most friendly, professional people I have spoken with. Within the first few minutes of us talking, I could tell she genuinely cared about my concerns and she quickly addressed them.
-
April 2024 by Valerie Downing
Customer service person that helped me was very pleasant and professional.
-
April 2024 by J’Mila Johnson
I had a really good experience today with safe home security. My panel was have a malfunction and they reset it with no problem very good customer service and I’m very happy with the service.
-
April 2024 by Vivian Bumgarner
Stay awayThat is all I want to say.
-
March 2024 by Brenda Davis
We have been with Safe Home Security for almost 4 years. I've only been in contact with one representative, named Yuri. I was very pleased with her knowledge, kindness, and professionalism. I highly recommend them to anyone who is interested in installing an alarm system. You won't be disappointed. Great job, Safe Home Security!
-
March 2024 by Jorge Cardoso
Bill provided great customer service and knowledge about the products they produce. Highly recommend to all my friends and relatives.
-
March 2024 by Darryl A. Green
Great customer service!
-
March 2024 by Kendra Blair
This company is an absolute scam. DO NOT USE THEM!!!!!!!!
-
March 2024 by Theresa Garcia
I had a problem with my app and Serenity was very helpful in resolving it. She was very patient and very resourceful on how to fix my issue. She’s a big asset to your company and you should be hiring people with the same caliber as her.
-
March 2024 by renee cato
Lynn was very helpful and very kind
-
March 2024 by Julia Chang
one of the worse experiences ever with this company with the customer service and billing department, they make it soo hard to cancel a plan that you don't need anymore. SOLD my house March 2023 and they make it so hard to cancel. Make sure to read the fine lines if you decide this company and don't recommend to do any long term contracts.
-
March 2024 by Jessica Q. - NV Media
Be careful doing business with this company. I was a customer for over 7 years. My card expired and instead of calling me to update, the late payment, they submitted to my credit. After 10 years of perfect payments, they messed it up because my card expired. If you are considering doing business with them, be wary.
