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August 2023 by April S.
theses guys were top notch!! Everyone was super friendly. I had an issue with my inverter and the quickly fixed it!!! can't say to them how grateful I am that they helped me out and got me back on the road quickly!!'
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July 2023 by akur thapa
Rellay crazy service department costamber service they are really angry why i dont no they have parking the taller space but they tol me i don’t have taller parking space and more discase never com back agan service where thank you
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July 2023 by Undercover Agent
Truck drivers, if you’re owner operator with an old truck, stay away from this dealership. they will waste your time and your money for no reason. I called this place a day before I brought my truck to them, and explain to the guy name brad that I have 2005 Volvo D12, he told me to bring it, I towed my truck from Bethel, CT, to this dealership, the mechanic put it in the shop, 20 minutes later, brad came to me and say disrespectly take your truck out of my shop, we can’t work on your truck, take it now we are busy! He was so rude, I was shocked of how he acted with me. I asked what happened? he said we don’t work on this engine. he kicked me out like I was something else. Fortunately, there is pilot across the road. I managed to move my truck to the pilot.Don’t bring your truck to this place they’re rude and disrespectful, they really don’t care. I’ll never recommend this place.
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April 2023 by Jeff
Great professional staff in the parts department. Very informative and helpful
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December 2022 by Alex F.
Worst place ive ever been. I took my work truck in there for a suspect of a headgasket. They ran multiple tests and couldnt come to a conclusion. They ended up changing my degas bottle and told me that it was no longer pushing coolant out of the top. Which it still was and then diagnosed an oil leak and charged me to change the oil pressure sensor which come to find out they never even changed. That alone is a $40 part that takes 30 minutes to change and they charged me almost 1000 with the diag and never even changed it!!! Between that and my head gasket issue i left with a $3000 bill and not a single thing resolved. The only new thing i got was a degas bottle that didnt fix anything. It took a month ti get my truck in there and they had it for a month with no resolution. Dont waste your time here theyre just a scam
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November 2022 by Michael James
When I call to find out if a truck is available, I just want a yes or no answer. I don't want to give my phone number before I even talk to a salesman so I can be added to your marketing list, just so I can get called and bothered about how "my experience" was 2 weeks later.You just lost a potential sale.
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November 2022 by Mike S
When I call to find out if a truck is available, I just want a yes or no answer. I don't want to give my phone number before I even talk to a salesman so I can be added to your marketing list, just so I can get called and bothered about how "my experience" was 2 weeks later.You just lost a potential sale.
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October 2022 by Oliver Bouteiller
Had our truck towed there back on May 4th of 2022 (only because of where it broke down). At the time was told that they were a week out which was understandable. Ended up taking 2-2 1/2 weeks before they could even start to diagnose it out in the parking lot while waiting for a spot to open up in the shop. Around 3 weeks they finally got it in and started tearing the truck apart and found there was a gear train failure. Gave them approval to complete the work (around $20K worth). Throughout the whole experience communication was terrible. Would call for an update and would not hear anything for 1-2 days. Then when we would finally get a call back or email they would tell us they needed more parts which were back ordered. We were able to source the back ordered parts from surrounding dealers within a day to two days so there would not be any more delays. After waiting 5 MONTHS we were finally told that the truck was ready to be picked up (Sept. 21st). Walk out to the truck after getting the keys to coolant all over the ground underneath, finger prints all over the cab/body, zip ties not even cut and a nice scratch on one of the side boxes. Waited around for another hour and a half while the leak was fixed to then go to pull out of the parking lot and have the engine light come on. Turned back around and waited for another 2 hours for them to tell us we would need to leave the truck for them to continue to look at it. Truck had been there 5 months and they expect us to leave it for even longer after being told it had been road tested and everything was all set. What we have come to realize is unless you are a big name company or big fleet that continues to bring their trucks to them, they really do not care about their customers. Have already had issues with the Hartford location but figured maybe Milford would be better.
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April 2022 by Jake Kline
The place just ripped me off because the mechanic didn't know what fuel filter that needs to change so they change the most expensive filter and not the one that visibly needs to be changed I'll never take my truck back there again What kind of mechanic cannot see what needs to be done thinking need to go back for more training!!!Or at least ask the driver ? called and they said it was my fault because I didn't tell the Certified mechanic what filter needed to be change was going to take it back but don't trust them
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March 2022 by Barry Webb
Wonderful people that are willing to help you out with parts.
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January 2022 by jamshad majumder
Please owners operate don’t go there even if you have no option or you have to send extra 1000 to get other places, if the owner of the place reply me for this and say sorry , I am telling you your are not taking this matter seriously coz people write this before me and you don’t care. If I have any options to take a legal action for you I will . Take my truck 2 months to diagnosis and after that they send me 24 thousand doller estimate. This place is massive Volvo should take proper step.
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September 2021 by Artem TRX
Every time when I bring my truck to fix , I am satisfied with the service! Thank you Breadley and his team.
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June 2021 by KOÏTA Koita
Truck drivers, if you’re owner operator with an old truck, stay away from this dealership. they will waste your time and your money for no reason. I called this place a day before I brought my truck to them, and explain to the guy name brad that I have 2005 Volvo D12, he told me to bring it, I towed my truck from Bethel, CT, to this dealership, the mechanic put it in the shop, 20 minutes later, brad came to me and say disrespectly we can’t work on your talk, take it now we are busy! H was so rude I was shocked of how he acted with me. I asked what happened? he said we don’t work on this engine. he kicked me out like I was something else. Fortunately, there is pilot across the road. I managed to move my truck to pilot.Don’t bring your truck to this place they’re rude and disrespectful, they really don’t care. I’ll never recommend this place.
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June 2021 by Fay T. J.
Gabrielli prices are 9xs more expensive than the TA, less than an hour away from my home. I will drive that almost hour away instead of the 15min to Gabrielli any day! They tried to charge me almost $8,000.00 for simple repairs that the TA would've charged maybe $1,000 and change after taxes! (Called and ran down the list Gabrielli gave and the prices, TA gave me their prices for what they can fix). I will NEVER receive services from Gabrielli again even if that means not buying another Volvo truck. (There are things I can only get done at a Volvo mechanic) so I will go without until I get to another state! I believe it is because I am a woman that they tried to overcharge me like they did.
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March 2021 by Roger Arsenault
Horrible Customer Service. Picked up truck after servicing for a friend. Brad not pleasant. Maybe I am spoiled from Customer Service for Car Servicing at a Car Dealership. After getting the key truck was blocked in. Had to go back in to get other vehicle moved so I could get out.
