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December 2023 by E
no issues came in, and bought a car, no games, no pricing issues, etc.
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December 2023 by andre flores
Left deposit to hold a vehicle things changed ended up not purchasing. Manager refused to return deposit and was beyond rude via text. Very unprofessional avoid this dealership
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November 2023 by Richard P.
My daughter took her car here for service recently. During that visit, she was told she needed a new battery ($500) and front brakes and rotors ($650). Thankfully, she declined both. While the battery did need replacing, I was able to do it for half the price. My real issue pertained to the front brakes. Since their brake pad measuring gauge indicated the color red, my daughter was told that her front brakes were completely worn out. We subsequently took her car to Brake Centers of America in Bridgeport and the manager, Emilio, did another inspection of her front brakes. This time the pad-life measuring gauge tested yellow (indicating caution). Emilio said my daughter could probably go another couple of months without a problem. Since we were there, and she had the time, she decided to get them replaced, and did so at a much more affordable price. Based on the less-than-transparent business practices of this service center, we will no longer be bringing our vehicles here.
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October 2023 by Russell orton
Purchased a 2012Lexus ES350 with 95000 miles on it as is. Less than a month later it over heated. This can happen so i took it to a Lexus dealer for repairs. At some point previous the car had overheated and caused the head gasket to fail. It was going to cost over $10k to repair. The boot on the front axle was shredded and spraying grease .
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October 2023 by Terra N.
Made an appointment 2 weeks ago to have a remote starter put in after getting a quote during a recall repair a few weeks ago. Showed up today for my appointment and they didn't have the part in stock. Told me it was my fault for making the appointment online and not calling because the part needed to be paid for before they could order it. I asked if they review the appointments made before people show up to make sure everything is OK and they have the parts they said no they don't look at appointments before people come in. They then asked me if I wanted to make an appointment to have it done. I was at the appointment I made to have it done while being asked to make an appointment. I said no I will be taking my business elsewhere the girl said ok and walked away. No sense of ownership at this dealership. If there were stipulations on the part i shouldnt be able to make an appointment online. After my recall repair a few weeks ago when I left my car was rattling. Had to bring it back and was told it had a broken bracket on the heat shield. Clearly they broke it while doing the recall because it didn't rattle prior. Had no car for 2 days. One for the recall and one for them fixing the issue they caused. Also, when I bought this car from them in 2017, they lied about how many miles were on it, and the salesman I was working with told me "we know there's something wrong with your car (I traded in a Nissan altima that had nothing wrong with it) so you're lucky were offering you what we are for it." I was younger and it was the first car I bought on my own and feel like I was taken advantage of. Wouldn't have ever brought it up, but after the experience I had today its worth mentioning so others can beware.
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September 2023 by Jim Wenier
These unethical people sold my friend a car that had engine failure as soon as CT lemon law protections expired. They are either incompetent or unethical. Do not trust any car from these people.
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September 2023 by Danny
Dan Perkins pushed a Hyundai on my friend kyle that suffered complete engine failure within one month of purchase. These people either don’t screen their inventory well or rip people off or both. Avoid the Dan Perkins dealerships
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August 2023 by K Rose
Terrible experience. Stay far away from this place. I bought a used hyundai exactly one month ago . Got a loan on it. About 2 weeks ago started making some noise then last week started stalling. I brought it in to them to fix it and all they did wad put oil in it and said it was fine. 2 days later the engine blew . I called them expecting they'd have me tow it in and fix it and the manager called me back and said there was nothing they can do for me. I'm stuck with a car thats shot and expected to pay for it for 5 years. This is supposed to be a reputable dealer,how can they not stand by their product. My life is ruined
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August 2023 by J
The sales staff pushed a lemon on my friend who I was co-signing a loan for. The car did not make it 1 month before engine failure. The car was taken to them a week before engine failure and they claimed nothing was wrong. Completely immoral and disingenuous salespeople. A fraud of an organization.
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July 2023 by Shawn T.
We purchased our 2019 Forester from Dan Perkins. We took it for it's first emissions test and it failed. Brought it to the service department where they accused us of changing computer codes (What?!?!?) and said it was fine and that we should just take it to another testing site. They charged a $180 diagnostic fee , which is ILLEGAL given the time frame of the purchase. They gave my wife grief over the fee. My wife presented the law to them latter, and only then did they offer to credit the fee. They said the computer codes were fixed. I took a couple more hours out of my busy day to retest and it FAILED AGIAN. THIS IS NOT A TRUSTWORTHY DEALER!
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July 2023 by Rick W.
Their Lifetime Warranty is just marketing hype. Buyer beware. It's been two weeks and DPS has yet to respond to any of my questions about their "warranty ".
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July 2023 by Dylan Maher
DO NOT GET YOUR CAR HERE. Guy promised new tires and breaks. Never followed through. Had to replace everything after I bought the car. Was a vital piece I also had to replace - things you would think they would fix at a dealership before reselling a car. Cost me another $1600 on a 12k car just to drive it. Also jacked up the sale price. NO MORALS AND EXTREMELY BAD BUSINESS ETHICS. DO NOT GET YOUR CAR FROM THESE SCUMBAGS!
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May 2023 by J Williams
Back in mid-March, this dealership sold me a 2005 Chevy Equinox that really wasn't as good as it was hyped up to be. Too busy being told on how "super-great" the carfax is. Outside of the 5-7 things I had to get fixed right after I bought the car(smh), water leakage underneath the car carpet, and a messed up sunroof has been the number #1 & number #2 headache for me with the car. I believe the car may have had a water leakage problem even before I bought it, which is why it had rubber upholstery pad all over the floors in order to try to hide something. Now I know why the car had that now-familiar smell to it when I test driven it for the first time. And the messed up sunroof didn't help matters at all in terms of water. All I was told by a salesmen was "the problem wasn't a big deal," and "a used car is not going to be perfect." I never expected it to be perfect. This Chevy has stressed me out so much due to constant visits to body shops. I'm tired of the headaches with this car and I'm about to stop driving it. Not fair at all. So disappointed!
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April 2023 by Lauren O.
My car was misdiagnosed or something was fixed that wasn't broken, the issue returned shortly after and they weren't accountable. I didn't have a good experience and was so stressed. They also didn't have the loaner cars they advertise. I went to premier Subaru instead and they were great! Even got my issues to be fixed under warranty (Dan Perkins didn't even try) and had a loaner to use while they fixed it. They were willing to go the extra mile for my Subaru.
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March 2023 by Bob R.
Beware of the car salesman who goes by the name Edison!! And the Used Car Sales Manager!The car I was interested in had just been listed that day on Autotrader. I called Edison and told him I was very interested and we set up an appointment. I immediately got an email and a text both confirming that appointment. I called back about an hour later and said that I was going to come in sooner because I was "extremely" interested in the car. They gave him the message and again I got an email and a text confirming the appointment.I left work early and drove an hour to get there. I was on time for my appointment. Edison finished a phone call and came over to me, greeted me by name and calmly told me he already took a deposit for the car I was interested in.I understand that cars get sold to the first person with cash in their hands. That's not my complaint. I should've been called. They have multiple ways to contact me. Why did they let me drive an hour for no reason at all. And believe me, he knew I was an hour away. When I questioned it, he said he was sorry, but he had an "even better" car for me! I said OK how much is that car? That's what he told me it was 50% more than the car I was interested in!! 50% more? He knew all the time that he was going to lure me in and do a bait and switch.Extremely poor customer service! I wasn't born yesterday. Once you lose my trust, you lose me as a customer. I asked to speak to the sales manager. I was brought over to the used car sales manager. I told him what I was feeling and he said he would make up for it and still wanted to sell me the bait and switch car, this time for only 20% more than I had intended to pay!!That solidified my lack of trust in this dealership. If I own this dealership, both of those people would lose their jobs!
