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March 2024 by Bruce Hillyer
My wife Lisa and I were long-term customers at this this property for roughly 9-1/2 years. We saw multiple changes in ownership, management, and of course our monthly rent rate. For most of that time our experience was exceptional, with great management, excellent facility maintenance and thanks to awesome air filtration our belongings literally never collected dust. When it's time to move out, with the current management, don't expect to be treated with respect. We called to notify the facility that we would be preparing for a long-distance move and that we wanted to use a PODS container,. Manager Sam, instead of calmly explaining to us why it would not be a practical and workable option--and it turned out that it was not--opted to almost talk down to us over the phone, repeatedly saying, "You can't just leave a POD here!" We explained that we just wanted to leave it in the parking lot away from the building. "That doesn't matter!" We explained that we'd been customers for almost a decade. "That doesn't matter!" We explained that we were moving our belongings to another Life Storage facility. "That doesn't matter either!" We were treated like bad guys, because we were moving out. District Manager Erica, while not rude, was not a great deal more personable in our subsequent phone conversation with her. Upon our arrival to move out, we found the gate code box wobbly and difficult to use, one of the front doors boarded up as if it had been smashed in, and the general appearance of the facilities, while still better than many, not what we remember. Our tail-end experience with current management at this property--in March, 2024--was disappointing.
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March 2024 by Frank Adames
Thank you Shateeka, for helping with my storage needs !! You got be exactly what I needed. Thank you so!!
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March 2024 by Cathleen Hyde
Shateeka was the best store manager I have ever worked with.
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March 2024 by Ryan M. Carroll
Just moved in, but all is great so far! From the convenience, accessibility, facility, and price point—all great! All 1000% better than my last storage arrangement (that rhymes with "ew-gall").Extra thanks to Shateeka Dukes, the manager of the 1525 Boston Post Rd. location, who proficiently walked me through everything on my move-in day.
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March 2024 by Stephen Dabundo
Awesome customer service and great peopleManager shateekaRep eric
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March 2024 by Wanda Smoofles
Samuel R Jr is AMAZING! In under 10 minutes, he fixed multiple issues with multiple storage units. I’ve never seen anyone be so incredibly kind and helpful to my mother who wasn’t family. We will definitely be referring ppl to Life Storage, and always recommend that they speak directly to Samuel R Jr.
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March 2024 by Adjha Sanchez
Shateeka was very helpful, help me find the right unit for my needs. If looking to rent a unit be sure to contact her.
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March 2024 by Daney Lane
Thank you Shateeka!
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March 2024 by Daney Dukes
Thank you for your excellent service always!
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March 2024 by Anthony Dejesus
Amazing location...for someone that's stored before this place by far is the best place I've been in. Employees are kind and courteous and understood my needs ?
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March 2024 by Kimberly Hrozenchik
Fantastic company to deal with.Shateeka is the best!!
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March 2024 by Erika Davila
Had my stuff here for 8 months and love how clean and easy access to get my thing definitely would come back !!!
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March 2024 by Anna Rubino
Office staff are very helpful knowledgeable and nice. Storage is clean safe and easy to utilize.
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February 2024 by Mae West
Thank you Shateeka !! You’re always so helpful & extremely professional. I love our talks! You’re the best girl!!!
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February 2024 by Olivia Cochrane
Got a good rate overall and a great deal on the first month. Staff was great and very helpful, as well