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February 2024 by Annette Thompson
Got in and out good service went to get prescription !!!
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January 2024 by daniel grzegowski
Horrible staff. Can't complete simple task while working at CVS. Use another location
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November 2023 by Gaye Kim
Super rude. Just hung up when I wanted to cancel the online photo order...
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October 2023 by Al M.
Another nightmare with this Pharmacy. I believe there are two Pharmacists here, two guys. One, a really nice guy, helpful, explains things and is pleasant. The other guy, speaks with a foreign accent (I just don't recall their names) is the WORST pharmacist I have EVER dealt with. The man plays God with customers. He doesn't care in the least what you doctor orders, he decides whether or not you can have it. (You're not a Doctor Dude, you're a Pharmacist) He's nasty, and treats any customer that uses pain medication as a Junkie. He refuses to explain anything, and when posed with a legitimate question, he can't seem to answer it and falls back on his crap attitude and gives an incoherent answer. If you dare try an explain anything to him, he couldn't care less, after all, he's God and controls your medication and health at that moment. He can't seem to count and comes up with dates and times that make no sense but won't take the time to explain his reasoning. For example...If you are prescribed a ten day supply of medication, to him, that means you can't have it in ten days, you must wait 11 days. When you point this out, he mumbles, tells you you're wrong and basically tells you to kick rocks, he's in control. Last time I dealt with him, he actually got nasty with me and said he REFUSED to allow me to use any of the coupons out there to help save a few bucks and go somewhere else if I didn't like it!!! Just a nasty SOB with a God complex, should really take his partner there as an example of how to treat customers.
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September 2023 by l cr
I have always had excellent service at the pharmacy and in the store. The pharmacists and technicians are helpful and accommodating. Although they are busy, I find them very customer centered. They have always taken time to answer questions and resolve issues with prescriptions. Thank you!!
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August 2023 by rockdef diva
Cashier was rude and yelled at me that this location doesn't take wellcare benefits for otc care. Yes you do!!! There's blue tags on certain products and this location came up in a search. He rolled his eyes and snapped at me to move out of the way so he can take care of the other people in line. Then demanded me to leave the merchandise and back up so ups can get through. I was treated like a criminal and looked down on as a low life for no reason. This shouldn't have happened. I walked out without any if the medication I'm in need of and was very upset.
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May 2023 by Daria Kucher
Really bad communication. I will change my pharmacy!
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April 2023 by T W
One of the worst customer experiences of my life. I tried to use a similac gift card at this location to purchase formula for my 2 month old. The store manager came over to the very nice but untrained front desk employee, and began to tell me I can’t use that at his location they don’t accept digital coupons. I tried to explain to him that it was a form of payment accepted by cvs and had the cvs logo on it, with easy instruction on what to click in their system to accept it as a form of payment. We have done this at every other cvs around with no issues. He told me I was wrong and pointed to the signs on his desk saying they don’t accept digital coupons.Then he started waking out the store. Since he was unwilling to help and, speaking loudly and down to me. I didn’t want to wake my sleeping Infant after it took 2 hours to get him down. I asked for a district manager name. He told me to call corporate and walked out the store. I will be avoiding this location and never returning.
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April 2023 by S W
Absolutely horrendous customer service! The manager speaks to his employees poorly as well as customers! Disgusting. And refuses to assist.
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March 2023 by Justin W.
This experience was an absolute nightmare. As a father of a two-month-old, I was already feeling frazzled and exhausted hunting to find the right formula do to shortages, when I walked into this store. However instead of finding a helpful and understanding staff, I was met with a store manager who seemed determined to make my day even more difficult. I attempted to use a Similac gift card on my phone with the CVS logo on it to pay for my purchase, but the manager immediately came over and began berating me in front of a, untrained employee. He claimed that the store didn't accept digital coupons, I tried to explain it wasn't a coupon and tried to show him the simple instructions on how to use it as a form of payment. I had successfully used this same form of payment at other CVS locations.His response was to tap his finger on the counter pointing to a sign saying we don't take digital coupons, then he started walking away towards the front door of the store. I asked him for help again, and his front desk employee, but he refused to listen and began speaking loudly and condescendingly to me. Frustrated and defeated, I asked for the name of a district manager, hoping that someone higher up would be able to help me. But he didn't even have the decency to offer me that much - instead, he told me to call corporate and walked out of the store without another word. I left that store feeling humiliated, frustrated, and utterly defeated. I will never forget this experience, and I will never return to that location again.
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February 2023 by Thomas Hair
Pharmacy was no help when I went in to get my wife’s post surgery pain medicationsI was told “we don’t have the medication”When I found out later the pharmacist could have told me they DID have the medication but at a different strength!!
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January 2023 by Gary Brozyna
Refused to fill my daughter's life saving medication after waiting in line for 20 minutes.
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December 2022 by Rowland S.
This is a very well run CVS. The staff is always courteous in the pharmacy while overwhelmed at times is well managed.
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July 2022 by Beverly Lewis
Today at CVS Pharmacy in Monroe, CT, the employee handling my prescription realized how expensive the prescription was going to be through my insurance, and subsequently offered to check other available options. By using a prescription discount coupon the employee saved me $56.00. They were very busy in the pharmacy, yet the employee still cared and took the time for personal service.
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July 2022 by Frank
One particular employee is really rude, her name starts with "A"...happened a few times now. There are 4 pharmacies in this small town, you'd think they would step up the customer service. I would give them ZERO stars if possible.