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December 2023 by Jim M.
Just closed my AT&T account after 15 years as they decided to reduce the existing company discount. Searched around and found an excellent plan at T-Mobile. Went to the Monroe store and was initially helped by Jay and once I decided on a plan Lexi the manager did the plan initiation and porting. I cannot lavish enough praise on her for her professionalism, knowledge, and thoroughness. She also possesses a keen sense of humor and the ability to recall the password I selected a week before..... I have also discovered that I am getting 5G service in areas where I didn't before. At my home which has always been barely one bar is now three bar service. These, along with the great savings make this the perfect move.
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October 2023 by Google user
Got 3 phone upgrades from the iPhone 11, iPhone SE and a Samsung to an iPhone and Lexi and Corey were so patient and fantastic. Very knowledgeable and it was a really great process.
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September 2023 by Juliana Provenzano
Got 3 phone upgrades from the iPhone 11, iPhone SE and a Samsung to an iPhone and Lexi and Corey were so patient and fantastic. Very knowledgeable and it was a really great process.
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September 2023 by Ana Maria Carrano
Excellent service.
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July 2023 by Victor Toal
Standard T-Mobile store. Food parking available. Staff was friendly, was not busy at all, we were taken care of right away.
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June 2023 by the come up
The store reps were very helpful and understood my needs and the store looks very nice who ever the manager is should give there reps a raise!
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May 2023 by Angelica Marrero
Let me tell how amazing Lexi was with my client she was soPatience with her work with her one on while she managed the store. She got busy and her team step right in to help never have better service at t mobile real MVP team.
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March 2023 by Brian Trudeau
A+ to this location and Lexi! After having been loyal Verizon customers for over 20 years, we were presented with a promotion (combined with our kid's birthday) that we couldn't pass up. Lexi walked us through the entire process and flawlessly handled what was a very complicated switch-over. When you're doing something as important as changing carriers, you want someone you can trust won't mess it up, and we easily got that confidence from working with her. We left feeling welcomed and appreciated, as well.
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March 2023 by Brian Quinn
The girls were incredibly helpful and had answers to all my questions about transferring from Verizon! Awesome experience!
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March 2023 by Robert Sabia
Could not help me because they couldn't get into my account I was a sprint customer. Not very happy. This store is down the street from me and could not help ne out.
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October 2022 by Aster L
The manager was amazingly helpful. It is not very often you find someone with such a commitment to customer service. I hope the company appreciates what she does!
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October 2022 by Michael Vele
Amazing service!
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October 2022 by JOSEPH G
Amazing Staff and Service
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October 2022 by Jaiden Klutch
So excited about this new location in Monroe. So convenient and right on the main road! Great customer service. I went to get my new upgrade for my phone and Lexi was great and offered me a promo with my phone as well. Most other places don’t tell you about the promos but we saved a lot of money and are happy with the service. Great experience, highly recommend!
