Citizens is a reputable banking institution with a wide presence across 15 states, boasting around 1,100 branches and 3,100 ATMs. The bank caters to a diverse range of financial needs, from home buying to retirement planning, providing personalized assistance through their customer contact center and award-winning mobile app. Customers have consistently praised the bank's exceptional service, with one reviewer commending the professionalism and helpfulness of Lisa, a sales associate at the Montville branch, who went above and beyond to resolve an issue with their account. The overall experience at the Montville branch has been described as "pleasurable" and "great" by satisfied customers. However, some customers have reported a slight inconvenience when cashing payroll checks written through Citizens, as they may need to wait a day for the check to clear, which is not the case at other banks. In such instances, the reviewer suggests considering the Groton Citizens bank as an alternative.
Usually really great experience, but every time I need to cash a payroll check written through Citizens I need to wait a day in order for it to clear when that never happens at any other bank. Very weird considering that is not how it is supposed to work. I would recommend the Groton Citizens bank instead if you have a... read full comment
August 2022
What a great experience ! I had to make a switch and Sam jumped right in explained all the ins and outs of everything. Everyone was happy and welcoming. So glad I switched over. Plus they have lollipops… it’s a win win for everyone. Highly recommend
July 2022
I always go to this location They take care of my banking needs Very helpful
