-
March 2024 by Krista Shannon
We stayed just one night but it was very comfortable and clean. It's very easy to get too, and in a great location across from the Mystic Village.
-
March 2024 by Jason Fulton
Great place to
-
March 2024 by Michael Crasilli
We checked in on a Friday night, the front desk gentleman was excellent, rooms were clean, the place was full but very quiet, breakfast was good, plenty do do nearby.Rooms: Our room was very clean
-
February 2024 by Shawn Wynn
I couldn’t thank this Holiday Inn enough for being able to accommodate us on very short notice after the Spark by Hilton down the road overbooked and left us stranded two states away without a place to stay. We will look to exclusively stay at Holiday Inn’s going forward.
-
February 2024 by Matt
The staff here are the most laziest and rudest people in the customer service industry. We tried calling ahead to inquire about early check in but no one answers the phone. Then when we get there the front desk woman was more worried about texting than that guests had arrived and when she did, she said go away til 4. Exactly like that. Now I know she can speak English and that's not broken English. The third shift guy just likes to lay on couch and FaceTime people and please don't ask for anything from him. Oh boy. For breakfast you have to eat every burnt crumb out of plate before they will even bring more while the entire housekeeping staff and family are in pantry eating the fresh food. And when you check out do not expect a receipt because they won't even look at you or act like they hear you because they are talking with friends. Bring your own towels too unless you like using hamd towels to dry off with. I would rather stay at a motel where you pay by the hour then this trashy place
-
February 2024 by bradley
Called a bit after five to ask a couple of questions and book a room, phone rang for 2-3 minutes before ending the call. Same thing ten minutes later. Came here to check reviews and definitely Won’t be staying here.
-
February 2024 by Tyra
My stay at this hotel was absolutely fabulous. The breakfast buffet was incredible and the bed was very comfy. For an affordable price, my partner and I were able to have a nice stay in the Mystic area. It's super close to the Olde Mystick Village, so it was easy to get over there. One day our hotel room key stopped working, but the lovely desk attendant Zoey was able to help us very quickly. I would recommend this hotel to any friends or family looking for a nice, affordable trip.
-
February 2024 by jeremiah singleton
One of the worst places I've stayed. Customer service is one the rudest. There was a lady on Saturday not answering the phones to find out if we could check in a little earlier than 4:00 .we had arrived at 2:30 and she told us in a rude behavior we have to wait until 4:00 . The free breakfast was the worst dried eggs no condiments, orange juice tasted expired . They where two busy talking to there family's laying around on the couch and watching tv, to give toilet paper they where none in the room .Towels in the room size of hand towels, no water pressure and the room was not very clean food on the wall . . Great location it would Be a great place for a hotel with the appropriate staff and someone that could speak better English and have a better attitude..Rooms: Very disappointed!Food & drinks: Buying a frozen breakfast would have had a better flavor than there's. Stay somewhere else...Noteworthy details: I'll never stay there again!!!
-
February 2024 by Brian Rampenthal
Great rooms. Very clean. Recently updated! Staff at the front desk was very pleasant and helpful. My first choice in Mystic.
-
February 2024 by Nano Many
My husband got a job in New London and we have been staying here for a few weeks. Great property and excellent staff. Front desk staff, breakfast lady and the house keeping staff all were super good!!Zoey in particular had been very helpful for any of the requests we had. She is a real professional when it comes to helping the guests and ensures great guest experience is delivered. I have noticed her interaction with other guests as well while I was in the lobby for a while.
-
January 2024 by Jason Tupper
Room was frigid when we checked in. Took about 4 hours for the old style heater to get the room warm. Was told by the front desk that they turned on the heaters earlier to warm up the room. Not our room. Was told to turn the thermostat to a certain setting. Thermostat had no display and wasn't connected tom the old heater in the room. Room itself seemed clean and had plenty of storage. Went to breakfast, little kids wandering around everywhere. Eggs were way overcooked with some burnt spots. Bagels were hard and stale. Cinnamon rolls were crunchy from sitting under a heat lamp. The only thing edible was the sausage, pancakes, fruit and any prepackaged stuff. Very noisy hotel with lots of kids running around, people slamming doors, etc. Stopped at the desk to ask when the $100 hold on my CC would be returned. Was completely ignored by a girl behind the desk. Turned to leave and someone in the lounge area started talking to me, I guess she was an employee but no one working here wore anything that identified them as employees and she appeared to be taking care of her child. I had had enough of this place and just kept walking.
-
January 2024 by True Traveler
2024 rooms are clean and comfortable. Good location across the street from Mystic village, movie theater and aquarium. Beware that the pool looks bigger in their website photos, but it is really small. Pool treatments not up to date, eyes burning from abnormal chlorine or PH. Fully recommended
-
January 2024 by Sands Payne
Dirty room. TV didn't work. Room cold. Wifi barely worked. Loud hotel with people running up and down the halls. Front desk person rude. Sitting in chair in lounge and wanted to "help" me from there. Said she could not do anything about all that's mentioned above. Other customers heard my conversation and said their stay has been horrible as well. Close to a $300 dollar room charge for a horrible room and service. The only thing it has going for it is its in Mystic which makes this experience even more unacceptable.
-
January 2024 by Rich Janosz
Rooms: Rooms were clean
-
January 2024 by @ moema
I came in early on a rainy day I really did not think room would be available but zoey helped me out . Shes super nice and pleasant .
